Subscription Containers are a feature of plan01s IoT SIMs which allow you to add extra subscription plans to the same physical SIM. These optional subscriptions allow you to unlock lower data rates in specific regions, or extend coverage to more countries and networks.

With this update, we have improved the user interface for adding subscriptions. Now when you add a subscription to an existing SIM, you will see a list of available subscriptions and will be able to compare their coverage and additional features.

To add a subscription, simply select a plan01s SIM from the SIM Management screen, then click Actions and select *Add subscription....

For more information, please refer to the Subscription Container documentation.

Please note: As part of this update, we have also moved the function for adding a Soracom Arc Virtual SIM to a new menu. If you would like to add a Virtual SIM to an existing physical SIM, select a SIM from the SIM Management screen, then click Actions and select *Add Virtual SIM.... For more information, please refer to the Soracom Arc documentation.

We are excited to announce our latest subscription plan US-MAX, designed to maximize network availability and data coverage across the three largest wireless networks in the United States: AT&T, T-Mobile, and Verizon.

US-MAX is delivered using an over-the-air Subscription Container, a feature of Soracom's plan01s IoT SIMs that allows users to add extra subscription plans in order to connect to more networks and countries, without needing to replace any SIMs.

US-MAX is available starting today for all customers, can be added to any existing plan01s SIM directly from the Soracom User Console, and will automatically activate as soon as your device turns on in the United States.

For pricing and more information, please visit the Soracom Plan US-MAX product page.

We are pleased to announce that a new SORACOM Air for Cellular plan-DU DU-100GB bundle is now available.

The DU-100GB bundle is a data plan that includes 100 GiB of upload and 3 GiB of download per SIM for a flat monthly fee.

Please see the plan-DU product page for more information on pricing and other details.

Getting Started with the plan-DU DU-100GB Bundle

You can start using the plan-DU DU-100GB bundle in the following ways:

Order a new plan-DU DU-100GB SIM

You can order a new plan-DU DU-100GB SIM from the SORACOM User Console or SORACOM IoT Store.

Change bundle data plan of an existing plan-DU SIM

If you already have a plan-DU DU-10GB or plan-DU DU-50GB SIM, you can change the bundled data plan to the new DU-100GB. Simply follow the instructions on the Data Usage: Changing Bundled Data Plans (Japanese) documentation to change your bundle.

Pricing Calculator, a tool for calculating estimated costs of services for Japan coverage, has been updated to support cost calculations for Soracom Cloud Camera Services Cellular Pack. In addition, the calculator now also provides a dark mode and display language switching.

Soracom Cloud Camera Services Cellular Pack

Dark Mode and Display Language Switching

For details on using the Pricing Calculator, please refer to the Create Estimate (Japanese) documentation.

We are pleased to announce that coverage for plan01s, planX3, and planP1 is now available in the following countries.

plan01s and plan01s - Low Data Volume

Gambia*, Guyana*, Malawi, Palestine, Papua New Guinea*, Rwanda, Suriname*, Uganda

* Coverage not available for plan01s - Low Data Volume.

planX3

Dominican Republic, Egypt, Guinea, Liechtenstein, Peru

planP1

Austria, Bulgaria, Burkina Faso, Canada, Chile, Cote d'Ivoire, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tanzania, United Kingdom, United States

For complete details about data rates, supported carriers and radio types, and coverage in other countries, please refer to the Supported Carriers documentation.

We are pleased to announce that Binary Parser, a feature for Soracom Air devices that converts binary data into JSON, now supports Concise Binary Object Representation (CBOR).

As a binary format, CBOR can reduce cellular data usage compared to sending data in JSON format. Once Binary Parser receives CBOR formatted data from your device, the binary is converted back to JSON and can be sent to Soracom Harvest for storage and data visualization, or to Soracom Beam, Funnel, or Funk in order to forward the data to a server or a cloud service.

To configure Binary Parser for CBOR, simply enter @cbor in the Binary Parser format setting.

For more information on how to use Binary Parser, please refer to the Binary Parser documentation.

As of May 1, 2023, prices for the following Japan-only devices have been revised. Prices are in Japanese Yen (¥) and include Japanese consumption tax.

Cigar Socket GPS Tracker RT299 Starter Kit

• Old price: ¥21,780 (includes a ¥1,880 Soracom platform service coupon)
• New price: ¥22,660 (includes a ¥1,880 Soracom platform service coupon)

For more details, visit the product page (Japanese).

We would like to inform global customers of a change to our support policy for the SORACOM Onyx LTE USB Dongle.

Beginning May 1, 2023, Soracom will no longer provide technical support for usage of the Onyx dongle with Windows operating systems, for dongles purchased on or after this date. However, the Onyx dongle will remain compatible with Windows according to the modem manufacturer's official driver availability. For customers who purchased Onyx dongles prior to May 1, Soracom will continue to provide Windows support until December 31, 2023.

Soracom will continue to provide technical support for customers who are using the Onyx dongle with Linux operating systems.

If you are a customer located in Japan, please refer to the previous Important changes to SORACOM Onyx LTE USB Dongle support announcement.

If you have any questions or concerns, please contact Soracom support. Thank you very much for your understanding.

Soracom provides a number of Soracom Air for Cellular IoT SIMs which include a data bundle each month. As a courtesy, Soracom will send a notification to the primary email address of your account when a SIM's data usage approaches the amount of bundled data. These notifications are automatically enabled for the following IoT SIM subscriptions:

• planX3 X3-5MB
• plan-D D-300MB
• plan-K2 K2-300MB

With this update, you can now disable these notifications in order to stop receiving data usage notification emails. To disable:

1. Login to your account using your root account email address and password.
2. Click your account menu, then select Email settings.
3. From the Configuration section, enable the Disable notifications for low remaining data usage on supported subscriptions option, then click Save.

Please note that this setting will disable data usage notifications for all of the IoT SIM subscriptions listed above. If you would like to re-enable notifications for specific SIMs, you can use the Event Handler feature with a SIM Monthly total traffic rule and Send email action to create a custom notification for a specific SIM or group of SIMs. Please refer to the Event Handler documentation for more information.

This is a notice to all customers that Soracom is preparing to discontinue the old SIM Management interface of the User Console.

Currently, customers may switch between two SIM Management interfaces in the User Console by clicking the link located above the list of SIMs:

• The New SIM Management interface has a URL that begins with https://console.soracom.io/sims
• The Old SIM Management interface has a URL that begins with https://console.soracom.io/subscribers

Discontinuation of the old interface will allow Soracom to provide a more streamlined User Console experience and continue to make improvements for all customers.

Customers who are already using the new SIM Management interface will not be affected by this change.

Differences between the new and old interfaces

The new SIM Management interface provides several improvements over the old version:

• Support for managing Subscription Containers
• Up to 20 times faster loading performance
• Improved usability and design following the Soracom Design System
• Dedicated SIM details URLs for bookmarking and easy sharing

Compared to the old SIM Management interface, the following features or settings have been moved or are no longer supported:

Discontinuation schedule

For customers who are still using the old SIM Management interface, please be advised of the following discontinuation schedule:

Redirecting to the new interface

Starting from early May, users will be automatically redirected from the old SIM Management interface to the new interface. Users logging into the User Console using their root account should not encounter any errors. However, users logging in with SAM User credentials may see a permission error if their user has not been given permission to access the new interface.

If you encounter these permission errors, please follow the instructions below to update your SAM User permissions.

A temporary link will also be provided at the top of the new SIM Management interface, which will allow you to return to the old interface in case you are unable to update your SAM User permissions for any reason. Please note that this link will be removed later, so we recommend updating your SAM User permissions and switching to the new interface as soon as possible.

If you have any concerns about switching to the new SIM Management interface, please don't hesitate to ask us for assistance by contacting us through one of the following options:

• Fill out this form to provide your feedback.
• From the User Console, click the Support menu and choose Contact Us to submit an inquiry.

Removing the old interface

Once Soracom has determined that customers have successfully switched to the new SIM Management interface, the old interface as well as any temporary links will be removed, and users will no longer be able to access the old interface.

Resolving permission errors

If you are logging into the User Console as a SAM User which does not have permission to access the new SIM Management interface, you will see the following error message:

SAM user "******" does not have sufficient permissions to use the new SIM Management feature. Please ask your administrator to add the following permissions: `Query:searchSims` and `Group:listGroups`.

To resolve this error, please ask the owner or administrator of your Soracom account to follow these instructions and add permission to your SAM User:

1. Log in to the User Console using the root account (email address and password) credentials
2. Click the top right account menu, then select Security.
3. Click the Users tab, then click the name of the SAM User to update.
4. Update the permissions settings to add the following permissions, with an effect of "allow".

If you have multiple SAM Users, please repeat these steps for each user that should have permission to access the new interface. Alternatively, if you are managing SAM User permissions with the Roles function, you may update the permissions setting accordingly for a role.

If you are unsure of how to update SAM User or Role permissions, you may refer to the Users & Roles: Permissions documentation for additional details, or contact us for further assistance.