Soracom is IoT connectivity with powerful APIs that enable you to build world class applications
We are excited to release the S+ Camera Design, a new model of the S+ Camera series of edge AI cameras.
Compared to the original S+ Camera Basic, the S+ Camera Design brings a more stylish design and improved installation experience.
For more information, please refer to the product page (Japanese).
We are excited to launch the S+ AI Market, a marketplace within the Soracom Mosaic console where you can purchase third party AI algorithms developed by Soracom partners and seamlessly install them in compatible S+ devices.
As of December 1, 2021, the Package20™ (Japanese) is available on the S+ AI Market, which provides a set of 20 image recognition algorithms developed by AI Dynamics Japan. Package20™ will be available free of charge during December 2021.
For more information on how to use the S+ AI Market, please refer to the S+ AI Market (Japanese) documentation.
Soracom allows you to register multiple email address to your account for various purposes, such as setting a recovery email address or specifying additional email addresses that will receive billing notifications.
With this update, you can now also specify Support Email Addresses. When you send an inquiry to the Soracom Support team, replies from the support team will be sent to both the primary email address as well as any Support Email Addresses that you have set. This can be useful in teams where your Soracom account is administered by one individual, but you would like other members of your technical team to receive messages from the Soracom Support team.
For instructions on setting up Support Email Addresses as well as important precautions, please refer to the Email Settings documentation.
Messages from the Soracom Support team can also be viewed from the Soracom Support page.
When a device connects to a mobile network, Soracom creates a record of the event (known as a "Session Event") containing various information about the connection such as the date and time of the connection, the event type (Created when connecting, Deleted when disconnecting, and Modified when the connection details change), the name of the network operator, the country and cell ID where the device is located, and the IMEI of the device (if reported by the network operator). This information can be helpful for checking device behavior and troubleshooting some connection issues.
The Session Event history can be viewed from the User Console or retrieved using the following APIs, each of which previously had the following retention periods:
With this update, the retention periods for these APIs have been modified as follows:
Once a Session Event exceeds the retention period, it is archived and cannot be viewed on the User Console. Similarly, when retrieving Session Event history from the API, you will no longer be able to access older events that have exceeded the retention period.
This update has gone into effect on November 1, 2021.
For more information about SIM or Subscriber session details, please refer to the Subscriber Status documentation.
Session history is currently being deleted progressively in accordance with the new retention period. During this process, session history older than the retention period may still be temporarily available.
When terminating a Sigfox device from your Soracom account, a PAC (Porting Authorization Code) will be generated for the device. The PAC is required for re-registering your device to your account, to another Soracom account, or to a different Sigfox connectivity provider.
For your convenience, a Sigfox device will remain visible in your account for 24 hours after it has been terminated, so that you can view the device's PAC. However, during this time you will not be able to re-register the device to another Soracom account, and must wait until after the 24 hour period in order to re-register the device.
This update adds a Delete Immediately option when terminating a Sigfox device, which will allow you skip the 24 hour period in order to re-register the device to another Soracom account without any delay.
For more information, please refer to Soracom Air for Sigfox documentation.
SORACOM IoT SIMs that are using the planX1 Subscription Container in Japan are now able to connect to the SoftBank network, in addition to KDDI. The extended coverage is available to all planX1 subscriptions, with no need to change any SIM settings in the User Console.
While IoT SIMs with planX1 are now able to connect to SoftBank, some devices may remain connected to KDDI based on their existing configuration. If you prefer to connect to SoftBank, check that your device is compatible with the SoftBank network, and refer to your device's user manual for instructions on how to change the network configuration settings.
Please note that the planX1 subscription container and data usage fees remain the same regardless of which network you use.
For more information, please refer to the Subscription Containers documentation.
As previously announced, the default Speed Class applied to IoT SIMs in Global coverage during SIM registration has now been updated to s1.4xfast.
This update only affects IoT SIMs in Global coverage that are registered on or after October 28, 2021. Speed Class settings for existing SIMs will not be modified.
Please note that a Speed Class setting only controls the maximum available bandwidth. Actual bandwidth may differ based on other conditions, such as signal quality or device settings.
For details on the amount of bandwidth provided by each Speed Class, or for instructions on how to change a SIM's Speed Class setting, please refer to the Speed Class documentation.
SORACOM Harvest Data can now be downloaded in bulk while specifying a time range of data to download by using the download button from the User Console.
Note: Downloaded data will count towards the monthly Harvest Data export quota. Once the quota has been exceeded, additional downloaded data will be billed at the standard Harvest Data export rate. To prevent unintentional excessive downloading, the download will be paused and data will be saved in 250MB increments. To continue downloading additional data, you will need to click the Resume button after each increment.
The SORACOM Lagoon Pro plan provides a Snapshot feature that allows you to publish a Lagoon Dashboard.
Using the Snapshot feature, you can generate a public URL to share a view-only Dashboard with other users. Users can then access the URL without the need to log in to Lagoon, and will see the Dashboard, including data for a specific time period, as it appeared when the Snapshot was saved.
In this update, Snapshots now have an Automatically Update option that will update the Snapshot approximately every minute:
Please note that the Automatically Update option of the Snapshot feature is currently released as a beta, and may be subject to change without notice.
Soracom requires contact information (such as name, address, and phone number) to be registered to each Soracom account. This information is required both to comply with telecom regulations, and also for Soracom to provide services in accordance with your local regulations.
Contact information is typically registered when creating your Soracom account. However, for older Soracom accounts or in some uncommon situations, contact information may not have been registered properly.
If your account is missing any contact information, you will now be redirected to the Contact Information screen when logging into your account using your root user account credentials. Please follow the instructions on the screen to fill in the required fields.
Please feel free to contact us if you have any questions or concerns.