Discontinuation of the old SIM Management interface
This is a notice to all customers that Soracom is preparing to discontinue the old SIM Management interface of the User Console.
Currently, customers may switch between two SIM Management interfaces in the User Console by clicking the link located above the list of SIMs:
- The New SIM Management interface has a URL that begins with https://console.soracom.io/sims
- The Old SIM Management interface has a URL that begins with https://console.soracom.io/subscribers
Discontinuation of the old interface will allow Soracom to provide a more streamlined User Console experience and continue to make improvements for all customers.
Customers who are already using the new SIM Management interface will not be affected by this change.
Differences between the new and old interfaces
The new SIM Management interface provides several improvements over the old version:
- Support for managing Subscription Containers
- Up to 20 times faster loading performance
- Improved usability and design following the Soracom Design System
- Dedicated SIM details URLs for bookmarking and easy sharing
Compared to the old SIM Management interface, the following features or settings have been moved or are no longer supported:
|Feature or setting||Old SIM Management interface||New SIM Management interface|
|Filter by Status||Applied using the dropdown button next to the Status column of the list of SIMs||Applied using the Search bar located above the list of SIMs|
|Watch Service||Configured by selecting a SIM and clicking Details||Configured by modifying Group Settings|
|Excluding individual SIMs from Event Handler||Configured by selecting a SIM and clicking Details||Not supported, but can still be configured using API or CLI|
For customers who are still using the old SIM Management interface, please be advised of the following discontinuation schedule:
Redirecting to the new interface
Starting from early May, users will be automatically redirected from the old SIM Management interface to the new interface. Users logging into the User Console using their root account should not encounter any errors. However, users logging in with SAM User credentials may see a permission error if their user has not been given permission to access the new interface.
If you encounter these permission errors, please follow the instructions below to update your SAM User permissions.
A temporary link will also be provided at the top of the new SIM Management interface, which will allow you to return to the old interface in case you are unable to update your SAM User permissions for any reason. Please note that this link will be removed later, so we recommend updating your SAM User permissions and switching to the new interface as soon as possible.
If you have any concerns about switching to the new SIM Management interface, please don't hesitate to ask us for assistance by contacting us through one of the following options:
- Fill out this form to provide your feedback.
- From the User Console, click the Support menu and choose Contact Us to submit an inquiry.
Removing the old interface
Once Soracom has determined that customers have successfully switched to the new SIM Management interface, the old interface as well as any temporary links will be removed, and users will no longer be able to access the old interface.
Resolving permission errors
If you are logging into the User Console as a SAM User which does not have permission to access the new SIM Management interface, you will see the following error message:
SAM user "******" does not have sufficient permissions to use the new SIM Management feature. Please ask your administrator to add the following permissions: `Query:searchSims` and `Group:listGroups`.
To resolve this error, please ask the owner or administrator of your Soracom account to follow these instructions and add permission to your SAM User:
- Log in to the User Console using the root account (email address and password) credentials
- Click the top right account menu, then select Security.
- Click the Users tab, then click the name of the SAM User to update.
- Update the permissions settings to add the following permissions, with an effect of
|Display the new SIM management interface||`Query:searchSims`|
|Display group information||`Group:listGroups`|
If you have multiple SAM Users, please repeat these steps for each user that should have permission to access the new interface. Alternatively, if you are managing SAM User permissions with the Roles function, you may update the permissions setting accordingly for a role.
If you are unsure of how to update SAM User or Role permissions, you may refer to the Users & Roles: Permissions documentation for additional details, or contact us for further assistance.