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Improvements
a year ago

Upcoming changes to SAM User permissions for viewing Billing & Payment History

We would like to inform customers of the following upcoming changes to the User Console Billing & Payment History screen.

New permissions required

In order to improve the details displayed on the Billing & Payment History screen, the User Console will be updated to retrieve additional information using the Order:listOrders API. Accordingly, SAM Users will be required to have permission to access this API (in addition to existing permissions) in order to continue viewing this section of the User Console.

Once this change has been applied, any SAM User that does not have permission to access the Order:listOrders API will not be able to view any billing and payment details, and will instead see the following error message when viewing the Billing & Payment History screen:

To allow a SAM User to continue viewing the Billing & Payment History screen, you will need to update the SAM User's permission statement to add access to the Order:listOrders API, such as in the following permission statement:

{
  "statements": [
    {
      "effect": "allow",
      "api": [
        "Order:listOrders"
      ]
    }
  ]
}

Please note:

  • The above example only demonstrates permission for a single API. The Order:listOrders API should be added to a SAM User's existing permissions.
  • Besides allowing access to the Order:listOrders API specifically, you can also allow access using wildcards, such as Order:list* (allow access to all Order APIs that begin with list), Order:* (allow access to all Order APIs), or * (allow access to all APIs), depending on the level of granularity required.
  • In addition to updating an individual SAM User's permission statement, you can also provide access to multiple SAM Users by updating the permission statements for a Role, or updating the Default SAM User Permissions.

Please refer to the Access Levels documentation for more details on configuring permission statements.

For users accessing accounts using their root account email address and password, no changes are necessary as root accounts have full permission to access all APIs by default.

Improved payment status information

For business customers located in Japan using payment by invoice, the payment status details displayed in the Payment History section of the Billing & Payment History screen will be updated to reflect the following statuses:

  • Delegating to 3rd Party: When Soracom is in the process of transferring the invoice payment to a 3rd party payment provider
  • Delegated to 3rd Party: When Soracom has transferred the invoice payment to a 3rd party payment provider

These statuses will be valid for both Usage Charges (payments for monthly services) and Orders (payments for products purchased).

For additional information regarding invoice payments and payment history, please refer to the Checking past usage fees and Downloading usage fee files (CSV, PDF) documentation (Japanese).

Effective date

These updates are scheduled to take effect on November 8, 2023.

Please note that the effective date may change without prior notice.

If you or members of your organization currently use SAM Users to view the Billing & Payment History screen, we recommend updating your SAM User permission statements (or requesting the owner of your Soracom account to do so) according to the details above as needed, in order to avoid unexpected errors.

If you have any questions or concerns, please don't hesitate to contact the Soracom Support team.

Announcement
a year ago

Changes to invoices issued by Net Protections

We would like to inform customers in Japan of the following changes to our invoice system in order to improve compliance with invoicing regulations, pertaining to invoices issued by Net Protections:

  1. Rounding for fractional amounts has been adjusted to ensure that the invoiced total correctly matches the calculation of charges.
  2. The line items "10% 対象計" (taxable amount) and "消費税 (10%)" (sales tax) have been combined into one line item, now labeled "税込 10% 計" (tax included total)

While previously issued invoices comply with invoicing regulations, we will be updating our invoice system in order to prevent any discrepancies. These changes will apply starting from October 2023 billing period invoices (to be issued in November 2023).

For further information, please refer to our How is the invoiced amount calculated? FAQ page (Japanese).

FeatureAnnouncement
a year ago

SoraCam wake up, sleep, reboot, and name functions now available

For compatible camera devices that have been assigned a Soracom Cloud Camera Services (SoraCam) license, the following functions are now available from the User Console:

  • Wake-up / Sleep
  • Reboot
  • Change name

For more details on using these functions, please refer to the SoraCam documentation (Japanese).

Improvements
a year ago

Order tracking details now available

We have added order tracking details to the User Console, allowing you to easily check the delivery status of your orders.

Once your order has shipped, order tracking details will become visible in the Order status section of your order history. These details will include the name of the delivery company and tracking number(s), and clicking the delivery company link will take you to the delivery company's shipment status inquiry page, where you can enter the tracking number to check the delivery status.

Improvements
a year ago

New IMEI Lock option to allow connections when IMEI is not reported

IMEI Lock is a standard feature of all Soracom SIMs that allows you to pair a SIM to a specific device based on the device's unique International Mobile Equipment Identifier (IMEI). When enabled, a SIM will only be allowed to connect to a network if the IMEI of the device it is used in matches its IMEI Lock setting. This allows you to effectively prevent unwanted usage charges in case the SIM is stolen and used in a different device.

However, in some cases, a local network might not report the IMEI of the device. Since the IMEI Lock feature strictly enforces IMEI matching, if the IMEI is not reported, Soracom will block the connection by default even if the device is correct, which may result in unexpected downtime.

With this update, the IMEI Lock feature now provides a new option to also allow network connections when a local network has not provided the device's IMEI. This can be used to ensure that a device can still connect to a network even if the network is not reporting the IMEI information, while still actively blocking connections when the IMEI is reported and does not match the IMEI Lock settings.

For more information on this feature, please refer to IMEI Lock.

DevicesAnnouncement
a year ago

Soracom Cellular Pack for Amazon Monitron now available

We are excited to announce the Soracom Cellular Pack for Amazon Monitron. This pack includes an Amazon Monitron gateway and set of sensors, as well as a Soracom IoT SIM, cellular router, and other components, allowing developers to begin implementing Amazon Monitron's end-to-end condition monitoring services without having to modify existing network infrastructure.

Soracom Cellular Pack for Amazon Monitron

  • Availability: Japan only
  • Price: 143,000 yen (tax included, shipping separate)
  • Bundled with a 1,000 yen Soracom platform coupon (valid for 6 months, applicable to services with Japan coverage only)

Soracom Cellular Pack for Amazon Monitron contents:

  • (1x) Amazon Monitron Gateway (Ethernet)
  • (5x) Amazon Monitron Sensors
  • (1x) I-O DATA UD-LT2 Industrial LTE Router
  • (1x) Soracom IoT SIM (plan-K2 K2-300MB, standard size)
  • (1x) LAN-GIHINJ2 PoE Injector
  • (2x) Cat-5E LAN Cables (2m)
  • (1x) Adhesive material

For more information, please refer to the product page (Japanese).

Improvements
a year ago

Improved Napter On-demand Remote Access interface

We are excited to announce some interface improvements to the Soracom Napter On-demand Remote Access service.

Updated interface design

We have updated the Soracom Napter interface in the User Console. Now when you select a SIM and create a new On-demand Remote Access session, the new interface will appear as a side panel, matching the look and feel of other parts of the User Console and providing a more consistent experience.

New "Connect using" option

Besides remotely accessing cellular devices that are connected over a cellular network, Napter can also be used to remotely access Wi-Fi and other internet-connected devices that are connected to Soracom using Soracom Arc. The Soracom Arc connection can be added to an existing Soracom Air SIM, allowing a device to have both a Soracom Air connection over cellular networks and a Soracom Arc connection over a local Wi-Fi network, and to switch between them for backup/failover or load balancing applications.

With the updated Napter interface, if a SIM is actively connected with both Soracom Air and Soracom Arc, you can now use a new Connect using option to choose which of these connections to use for the remote access session.

This gives you the ability to specifically choose Soracom Arc for the remote access session in order to minimize cellular data usage costs, or choose Soracom Air if the device's Wi-Fi signal is degraded or offline.

For more information, please refer to the Soracom Napter documentation.

FeatureImprovementsDeprecation
a year ago

Soracom Air coverage updates

We are pleased to announce the following coverage and price updates for Soracom Air for Cellular connectivity.

plan01s and plan01s - Low Data Volume

Coverage updates

Country Networks Before → After
Bonaire Digicel - → 2G, 3G, 4G/LTE
British Virgin Islands Digicel 2G, 3G, 4G/LTE → 3G, 4G/LTE (*1)
Burundi Lumitel - → 2G, 3G
Finland Elisa - → 2G, 3G, 4G/LTE
Ghana Vodafone 2G → 2G, 3G, 4G/LTE
Greenland Tele Greenland 2G, 3G → 2G, 3G, 4G/LTE
Indonesia Telkomsel - → 2G
Ireland 3 2G, 3G → 2G, 3G, 4G/LTE
Malawi Airtel - → 2G, 3G, 4G/LTE
Mauritius my.t 2G, 3G → 2G, 3G, 4G/LTE
Thailand DTAC - → 2G, 3G

(*1) 2G network sunset/shutdown

Price updates

Country Networks Before → After
Andorra All Contact us → 0.50 USD/MB
Monaco All Contact us → 0.50 USD/MB

planP1

Coverage updates

Country Networks Before → After
Mexico AT&T - → 3G, 4G/LTE

For complete details about data rates, supported carriers and radio types, and coverage in other countries, please refer to the Supported Carriers documentation.

Announcement
a year ago

New Soracom Status Dashboard now available

As previous announced, the new Soracom Status Dashboard is now available.

  • New Status Dashboard: https://status.soracom.io/?lang=en
  • Old Status Dashboard: https://status.soracom.com/

Starting from today, incidents and maintenance notices related to the Soracom platform will be posted on the new Status Dashboard.

If you have been using the RSS feed of the old Status Dashboard, please make sure to update your RSS feed for the new Status Dashboard in order to continue receiving timely updates.

The old Status Dashboard will remain available until December 31, 2023. After this date, the old Status Dashboard, including any pages containing details of past incidents or notices, will be redirected to the new Status Dashboard.

If you have any questions, please don't hesitate to contact the Soracom Support team.

Announcement
a year ago

Harvest Data maximum data entry retrieval limit updated

When sending device data to Harvest Data, data can be easily retrieved from the User Console or using the Soracom API/CLI. With this update, the amount of data that can be retrieved at a time has been updated as follows.

Using the User Console

When viewing Harvest Data from the User Console, device data is retrieved automatically according to the selected resource and time period. You can download the data by clicking the Download button. Device data will be downloaded in 250MB increments. If the amount of data exceeds 250MB, click the Resume button to continue downloading subsequent increments.

For additional information on viewing and downloading data from the User Console, please refer to the Harvest Data documentation.

Using the Soracom API or CLI

Harvest Data can also be downloaded using the DataEntry:getDataEntries API or the data get-entries CLI command.

With this update, the maximum number of data entries that can be returned per request has been updated to 1,000. You can use the limit parameter to specify how many data entries to return, however please note that setting a limit higher than 1,000 will have no effect, as the number of data entries that will be returned by the API will still be limited to 1,000 entries per request.

If there are more than 1,000 data entries, the API response will include a link header that specifies the URL to use for retrieving the next increment of data entries. You can then repeat each API call until the response no longer includes the link header in order to retrieve all of the data entries. For more details on how to use this "pagination," please refer to the Handling Pagination documentation.

When using the Soracom CLI, you can use the --fetch-all option in order to perform the above pagination automatically.