Soracom allows you to register multiple email address to your account for various purposes, such as setting a recovery email address or specifying additional email addresses that will receive billing notifications.

With this update, you can now also specify Support Email Addresses. When you send an inquiry to the Soracom Support team, replies from the support team will be sent to both the primary email address as well as any Support Email Addresses that you have set. This can be useful in teams where your Soracom account is administered by one individual, but you would like other members of your technical team to receive messages from the Soracom Support team.

For instructions on setting up Support Email Addresses as well as important precautions, please refer to the Email Settings documentation.

Messages from the Soracom Support team can also be viewed from the Soracom Support page.

When a device connects to a mobile network, Soracom creates a record of the event (known as a "Session Event") containing various information about the connection such as the date and time of the connection, the event type (Created when connecting, Deleted when disconnecting, and Modified when the connection details change), the name of the network operator, the country and cell ID where the device is located, and the IMEI of the device (if reported by the network operator). This information can be helpful for checking device behavior and troubleshooting some connection issues.

Previous Session Event behavior

The Session Event history can be viewed from the User Console or retrieved using the following APIs, each of which previously had the following retention periods:

• Sim:listSimSessionEvents (used by the New SIM Management view in the User Console) - 14-day retention period
• Subscriber:listSessionEvents (used by the Old SIM Management view in the User Console) - no retention period (all session event history can be retrieved)

What has changed

With this update, the retention periods for these APIs have been modified as follows:

• The Sim:listSimSessionEvents retention period has been increased to 32 days (1 month + 1 day)
• The Subscriber:listSessionEvents retention period has been reduced to 32 days

Once a Session Event exceeds the retention period, it is archived and cannot be viewed on the User Console. Similarly, when retrieving Session Event history from the API, you will no longer be able to access older events that have exceeded the retention period.

Effective date

This update has gone into effect on November 1, 2021.

For more information about SIM or Subscriber session details, please refer to the Subscriber Status documentation.

Note

Session history is currently being deleted progressively in accordance with the new retention period. During this process, session history older than the retention period may still be temporarily available.

When terminating a Sigfox device from your Soracom account, a PAC (Porting Authorization Code) will be generated for the device. The PAC is required for re-registering your device to your account, to another Soracom account, or to a different Sigfox connectivity provider.

For your convenience, a Sigfox device will remain visible in your account for 24 hours after it has been terminated, so that you can view the device's PAC. However, during this time you will not be able to re-register the device to another Soracom account, and must wait until after the 24 hour period in order to re-register the device.

This update adds a Delete Immediately option when terminating a Sigfox device, which will allow you skip the 24 hour period in order to re-register the device to another Soracom account without any delay.

• When the Delete Immediately option is enabled, the PAC will be displayed as soon as the device has been terminated, and the device will be deleted immediately from your Soracom account. As the device will be deleted, you will not be able to view the PAC again later, however you will be able to re-register the device to another Soracom account without delay.
• When the Delete Immediately option is disabled, the device will remain in your account for 24 hours, during which time you can view the PAC.

For more information, please refer to Soracom Air for Sigfox documentation.

SORACOM IoT SIMs that are using the planX1 Subscription Container in Japan are now able to connect to the SoftBank network, in addition to KDDI. The extended coverage is available to all planX1 subscriptions, with no need to change any SIM settings in the User Console.

While IoT SIMs with planX1 are now able to connect to SoftBank, some devices may remain connected to KDDI based on their existing configuration. If you prefer to connect to SoftBank, check that your device is compatible with the SoftBank network, and refer to your device's user manual for instructions on how to change the network configuration settings.

Please note that the planX1 subscription container and data usage fees remain the same regardless of which network you use.

For more information, please refer to the Subscription Containers documentation.

As previously announced, the default Speed Class applied to IoT SIMs in Global coverage during SIM registration has now been updated to s1.4xfast.

Rest assured that data usage costs in Global coverage remain the same regardless of a SIM's speed class. Instead, data usage costs are determined only by each country's data usage fees, as well as any applicable pooled data usage tiers or volume discounts.

Note

This update only affects IoT SIMs in Global coverage that are registered on or after October 28, 2021. Speed Class settings for existing SIMs will not be modified.

Please note that a Speed Class setting only controls the maximum available bandwidth. Actual bandwidth may differ based on other conditions, such as signal quality or device settings.

Additionally, while data usage costs remain the same regardless of speed class, the additional bandwidth may potentially allow devices to consume more data, and therefore accrue more fees, if not sufficiently controlled. You may prefer reverting to a lower speed class in order to limit a device's ability to use large amounts of data.

For details on the amount of bandwidth provided by each Speed Class, or for instructions on how to change a SIM's Speed Class setting, please refer to the Speed Class documentation.

SORACOM Harvest Data can now be downloaded in bulk while specifying a time range of data to download by using the download button from the User Console.

Note: Downloaded data will count towards the monthly Harvest Data export quota. Once the quota has been exceeded, additional downloaded data will be billed at the standard Harvest Data export rate. To prevent unintentional excessive downloading, the download will be paused and data will be saved in 250MB increments. To continue downloading additional data, you will need to click the Resume button after each increment.

The SORACOM Lagoon Pro plan provides a Snapshot feature that allows you to publish a Lagoon Dashboard.

Using the Snapshot feature, you can generate a public URL to share a view-only Dashboard with other users. Users can then access the URL without the need to log in to Lagoon, and will see the Dashboard, including data for a specific time period, as it appeared when the Snapshot was saved.

In this update, Snapshots now have an Automatically Update option that will update the Snapshot approximately every minute:

• For existing Snapshots or new Snapshots created with the Automatically Update option disabled, the Dashboard layout and data will stay the same, regardless of when the URL is accessed. You can use this option to publish a Dashboard that shows data for a specific point in time.
• When creating a new Snapshot with the Automatically Update option enabled, the latest data will be loaded periodically while the Snapshot is being viewed. You can use this option to publish a Dashboard that automatically shows the latest data.

Please note that the Automatically Update option of the Snapshot feature is currently released as a beta, and may be subject to change without notice.

Soracom requires contact information (such as name, address, and phone number) to be registered to each Soracom account. This information is required both to comply with telecom regulations, and also for Soracom to provide services in accordance with your local regulations.

Contact information is typically registered when creating your Soracom account. However, for older Soracom accounts or in some uncommon situations, contact information may not have been registered properly.

If your account is missing any contact information, you will now be redirected to the Contact Information screen when logging into your account using your root user account credentials. Please follow the instructions on the screen to fill in the required fields.

Please feel free to contact us if you have any questions or concerns.

Speed Class is a SIM-specific setting that allows you to control the amount of upload and download bandwidth available to a SIM.

When registering a SIM card (either by registering an order, or by using a SIM's ICCID and PUK), a default Speed Class will be applied to the SIM at the time of registration. For Soracom IoT SIMs in Global coverage, the default Speed Class is s1.standard.

With this update, the default Speed Class applied to IoT SIMs in Global coverage during SIM registration will become s1.4xfast.

Rest assured that data usage costs in Global coverage remain the same regardless of a SIM's speed class. Instead, data usage costs are determined only by each country's data usage fees, as well as any applicable pooled data usage tiers or volume discounts.

Effective date

This update will take effect on October 28, 2021.

Note

This update will only affect IoT SIMs in Global coverage that are registered on or after the effective date above. Speed Class settings for existing SIMs will not be modified.

Please note that a Speed Class setting only controls the maximum available bandwidth. Actual bandwidth may differ based on other conditions, such as signal quality or device settings.

Additionally, while data usage costs remain the same regardless of speed class, the additional bandwidth may potentially allow devices to consume more data, and therefore accrue more fees, if not sufficiently controlled. You may prefer reverting to a lower speed class in order to limit a device's ability to use large amounts of data.

For details on the amount of bandwidth provided by each Speed Class, or for instructions on how to change a SIM's Speed Class setting, please refer to the Speed Class documentation.

The Asteria Platio adapter for SORACOM Funnel is a partner hosted adapter that sends data to Platio (Japanese), and is currently only available in Japan coverage.

This adapter will be discontinued on October 3, 2022. Once discontinued, you will no longer be able to send data to Platio via SORACOM Funnel.