We would like to inform customers of a change to our support policy for the SORACOM Onyx LTE USB Dongle.

Beginning April 1, 2023, Soracom will no longer provide technical support for usage of the Onyx dongle with Windows or with plan-K IoT SIMs, for dongles purchased after this date. However, we will continue to provide support for customers who have already purchased the dongle, and we will also continue providing support when using the dongle with other platforms or other Soracom subscription plans.

We sincerely apologize for any inconvenience this may cause. If you are planning on purchasing the Onyx dongle, we recommend considering using it with a supported subscription plan such as plan-D D-300MB or plan-K2 K2-300MB. For more information about supported subscription plans, please refer to our product page.

If you have any questions or concerns, please contact Soracom support. Thank you very much for your understanding.

We have updated the Billing page in the User Console to improve the organization of billing-related information. The updated Billing page now has four tabs on the left side of the screen:

• Billing Dashboard: View an at-a-glance dashboard of monthly usage charge totals and breakdowns for the latest four months, including the current month. For additional information, see our previous announcement: New Billing Dashboard feature in User Console

• Billing & Payment History: View past monthly usage charges and orders history. From this list, you can also download the following PDFs and CSVs for additional details about your bills:

  • For monthly usage charges, click the menu to download the PDF invoice or the billing CSV for the given month.
  • For orders, click the menu to download the PDF invoice for the given order.
• Payment Settings: Update your credit card information, or if applicable, submit a request to change your payment method to bank transfer.
• Notifications & Alerts: Configure billing notification settings in order to receive an email alert when your monthly usage charge exceeds a specified amount.

Please note that the "Download traffic stats as CSV" tool does not contain any billing information and has therefore been moved to the Logs & Statistics section of the User Console.

We have updated the SIM Details view in the User Console with a new interface and improved functionality. Now when you select a SIM and click the Details button, the SIM Details view will open in a larger panel which allows you to see details and configure settings more easily.

Additionally, the SIM Details view will now update the browser URL for the selected SIM. By updating the URL, you can:

• Bookmark the URL for specific SIMs that you access frequently, in order to quickly re-open the SIM Details view for those SIMs.
• Copy and share the URL with your team, allowing them to easily view the details of a particular SIM without searching for it.

Customers located in Japan can now change their Support Plan directly from the User Console.

To change Support Plans, click on the Support in the upper right corner of the User Console, and then select Support Plans.

For more details about available Support Plans and additional support services, please contact our Support team.

Soracom Beam is a proxy service for forwarding data from a device to an endpoint that you specify, such as a server or a cloud service. We previously announced a new feature that allows you to add various authorization headers to the data forwarded by Beam.

With this update, you can now select the Amazon SageMaker service when configuring an AWS Signature V4 header option. This option is available when using the Beam Website entry point or HTTP entry point.

When selected, Beam will add the appropriate authorization headers needed to send data to Amazon SageMaker for prediction.

For instructions on configuring Beam for use with Amazon SageMaker, please refer to the Sending data to Amazon SageMaker using IAM authentication guide (Japanese).

Soracom Cloud Camera Services now supports an annual payment option for an always-on recording licenses. Currently, the service is offered in Limited Preview.

If you wish to use it, please apply for it. For more information, see Change Payment Term.

A new reference device, the I-O DATA UD-LT2 Industrial LTE Router, is now available on the Soracom IoT Store (Japan).

UD-LT1/EX Industrial LTE Router

• Compatible Soracom subscriptions: plan-D, plan-DU, plan-K, plan-K2 K2-300MB, plan01s (*1), plan01s - Low Data Volume, planX3 X3-5MB
• Supported countries and regions: Japan
• Price: 27,280 yen (tax included, bundled with a 1,000 yen Soracom platform coupon, valid for 6 months, applicable to services with Japan Coverage only)

For more details or to purchase, please visit the product page (Japanese).

We are pleased to announce that Euro billing can now be selected when creating a new Soracom account. When selected, all service fees will be calculated in Euros, and payments will also be processed in Euros.

This option is available for customers who are located in the European Union or in the United Kingdom.

Notes

• The billing currency setting is applied on a per-account basis. Choosing multiple currencies for the same account is not supported.
• Once configured, the billing currency cannot be changed.

A new API has been added to Soracom Cloud Camera Services for overriding export limits.

Previously, the maximum amount of video/still images that could be exported via the User Console or Soracom API/CLI was limited to 72 hours per month, per device.

With the new API, this export limit can now be freely set. For example, if you set the export limit to 100 hours, you can export up to 100 hours per month, per device.

• Simply changing the export limit will not incur overage fees.
• However, exporting beyond original 72 hours will incur hourly overage fees.

For more information on setting the export limit, see Setting Recorded Video Time Available for Export (Japanese).

The Soracom LTE-M Button is an easily-configured, battery-powered IoT button with cloud-native connectivity, designed for use in a variety of IoT applications, including facility management, elderly monitoring, asset monitoring, and industrial maintenance.

Device Features

• 3 click types (single, double, long) let you build and customize different actions.
• Send button click events to cloud services such as AWS, Google Cloud, and Microsoft Azure using Soracom Beam, Funk, Funnel, or Harvest.
• Button click data is sent using binary to minimize cellular data usage, and can be converted to JSON format with Binary Parser.
• Global LTE-M coverage provided by a built-in Soracom Air plan01s-LDV SIM (MFF2).
• Minimum 2,000 clicks with 2 user-replaceable LR6/AA batteries.
• IP54 rating helps protect against water and dust ingress.
• External I/O port (3.5mm jack) and 2-wire accessory that provides a way to trigger a button press electronically.

• Availability: France, Germany, United Kingdom, and United States
• Coverage: Please refer to the Supported Carriers documentation for a list of LTE-M networks currently available.
• Promotional Price: USD $54.99 (excluding tax; bundled with USD $15.00 Soracom platform coupon, valid for 12 months)

For more information, please refer to the product page.