Beginning on August 1, 2023, the retention period for billing & payment history, order history, data usage history, and service usage history will be limited as follows.

Billing, Payment, and Order History

When accessing the Billing & Payment History screen or the Orders screen from the User Console, the amount of billing, payment, and order history available will be limited to the past 18 months.

This change will also apply to the following APIs in the same manner:

• Payment:getPaymentTransaction
• Payment:listVolumeDiscounts
• Payment:getVolumeDiscount
• Order:cancelOrder
• Order:confirmOrder
• Order:updateOrderedResourceInitialSetting
• Order:listOrderedSubscribers
• Order:registerOrderedSim

Data and Service Usage History

When viewing or downloading the following data and service usage history from the User Console, the amount of usage history available will be limited to the past 18 months (when the usage history is aggregated by month or day), or the past 32 days (when aggregated by minute):

• Soracom Air data usage history
• Soracom Beam, Funk, Funnel, and Harvest Data service usage history
• Soracom Napter audit logs

This change will also apply to the following APIs in the same manner:

• Stats:getAirStatsOfSim
• Stats:getAirStats
• Stats:exportAirStats
• Stats:getBeamStats
• Stats:exportBeamStats
• Stats:getFunkStats
• Stats:exportFunkStats
• Stats:getFunnelStats
• Stats:exportFunnelStats
• Stats:getHarvestStats
• Stats:getHarvestExportedDataStats
• Stats:getNapterAuditLogsExportedDataStats

We will begin applying these changes starting from August 1, 2023.

Please note that once the updated retention period takes effect, Soracom will not be able to provide history prior to each retention period. If you require these details for your records, we recommend downloading and saving them as early as possible. We apologize for any inconvenience this may cause, and greatly appreciate your understanding.

As previously announced by Google, the Google Cloud IoT Core service is scheduled to be retired on August 16, 2023.

For customers using the Soracom Beam MQTT entry point to connect devices to Google Cloud IoT Core, Beam now allows you to configure a custom destination host:

With this update, customers can transition their devices to a different Google Cloud IoT Core-compatible service, without the need to modify device configurations, by simply updating their current Beam MQTT entry point configuration with a custom destination host. Soracom has verified the functionality of transitioning to ClearBlade, one of Google's technology partners which provides a Google Cloud IoT Core-compatible service, through updating the Beam configuration.

There are no changes to Soracom Beam pricing with this update.

Please refer to the Google Cloud IoT Core site for additional guidance on transitioning to other technology or implementation partners.

We are pleased to announce the Motion Detection Recording Starter Kit, a starter kit for Soracom Cloud Camera Services (SoraCam) with motion detection capabilities that enables lower data usage and reduced data costs.

Motion Detection Recording Starter Kit

This starter kit is available with either an ATOM Cam 2 device or an ATOM Cam Swing device.

• Availability: Japan only
• Supported countries and regions: Japan only
• Price:
  • Motion Detection Recording Starter Kit with ATOM Cam 2: 34,428 yen (tax included, bundled with a 1,980 yen Soracom platform coupon)
  • Motion Detection Recording Starter Kit with ATOM Cam Swing: 35,929 yen (tax included, bundled with a 1,980 yen Soracom platform coupon)
• Monthly fees:
  • Cloud Motion Detection Unlimited Recording License (7-day cloud storage): 990 yen/month (tax included)
  • Soracom IoT SIM for Japan (plan-DU DU-50GB): 3,190 yen/month (tax included)

Starter Kit contents:

• ATOM Cam 2 or ATOM Cam Swing
• I-O DATA UD-LT2 Industrial LTE Router
• Cloud Motion Detection Unlimited Recording License (7-day cloud storage)
• Soracom IoT SIM for Japan (plan-DU DU-50GB)

The SoraCam Motion Detection Recording Starter Kit is available on the Soracom IoT Store (Japan) and through the Soracom User Console (Japan Coverage).

For more information, please refer to the product page (Japanese).

Until now, when exporting videos uploaded to Soracom Cloud Camera Services (SoraCam), only up to 5 minutes of video could be exported at a time.

With this update, the limit has been icreased to 15 minutes, allowing for a longer duration of video to be exported and viewed.

For more information, please refer to the Streaming, Downloading Video, and Downloading Still Images documentation (Japanese).

We are pleased to announce availability of a new Cloud Motion Detection Unlimited Recording License for Soracom Cloud Camera Services (SoraCam).

The current Cloud Always Recording License allows SoraCam devices to send all recorded video clips to the cloud and store them for 7, 14, or 30 days depending on license option.

With this new license option, SoraCam devices will be able to take advantage of motion detection recording capabilities to send only the videos where motion is detected, with no limit for the duration of each video clip (when using motion detection recording without a license, each video will be limited to 12 seconds).

Since this new license enables uploading videos to the cloud only when motion is detected, you can:

• Minimize Wi-Fi or other network congestion due to continuously uploading video data
• Reduce the amount of data needed to upload and store important video data

Moreover, as uploaded videos are stored as separate clips, it greatly improves the ability to quickly review the motion that was detected in each clip.

The Cloud Motion Detection Unlimited Recording License similarly has several options that allow you to store uploaded videos for 7, 14, or 30 days.

For more information, please refer to the Soracom Cloud Camera Services page (Japanese).

We are experiencing a service degradation on Telia Denmark. Devices that are configured to connect to this network with a plan01s IoT SIM may have difficulty attaching. Other networks in Denmark (3 Denmark, TDC, and Telenor Denmark) are working normally, and we are closely monitoring devices as they transition to other available networks.

If your devices are not configured to automatically reconnect to another available network, you may need to manually perform a power-cycle in order to resume network connectivity.

We are actively working with our network partner to re-establish service. We will keep you updated about any further information.

We are pleased to announce the Speed Wi-Fi HOME 5G L13 router Cellular Pack, which allows Soracom Cloud Camera Services (SoraCam) to be used in environments where a Wi-Fi connection is not available.

SoraCam Cellular Packs include a Wi-Fi router that provides a data connection using WiMAX+5G service from UQ Communications, and a SIM that allows unlimited data usage. As a purchase bonus, each Cellular Pack also includes one ATOM Cam 2 device.

The new L13 router increases maximum data transmission speeds, providing an improved SoraCam experience. For additional details, please refer to the product page (Japanese).

When viewing your order history from the Orders screen of the User Console, you can view and download the list of SIMs included in each order as a CSV file.

With this update, the SIM ID has been added as the first column in this CSV.

The SIM ID is a number that uniquely identifies each physical Soracom IoT SIM, and is widely used throughout the Soracom platform to manage each SIM and perform various actions with the Sim API, getAirStatsOfSim API, and other Soracom APIs that use the SIM ID.

The SIM ID for most IoT SIMs will correspond to the SIM's 19-digit ICCID number. However, for eUICC-compatible SIMs, the SIM ID will correspond to the SIM's 32-digit EICCID number. Without knowing the SIM ID, you previously had to find an eUICC-compatible SIM by its ICCID in order to get its EICCID, and then use the EICCID with the Soracom API.

By including the SIM ID in the CSV, you can now more easily manage eUICC-compatible IoT SIMs by using their 32-digit SIM ID directly, without having to first find the EICCID separately.

Subscription Containers are a feature of plan01s IoT SIMs which allow you to add extra subscription plans to the same physical SIM. These optional subscriptions allow you to unlock lower data rates in specific regions, or extend coverage to more countries and networks.

With this update, we have improved the user interface for adding subscriptions. Now when you add a subscription to an existing SIM, you will see a list of available subscriptions and will be able to compare their coverage and additional features.

To add a subscription, simply select a plan01s SIM from the SIM Management screen, then click Actions and select *Add subscription....

For more information, please refer to the Subscription Container documentation.

Please note: As part of this update, we have also moved the function for adding a Soracom Arc Virtual SIM to a new menu. If you would like to add a Virtual SIM to an existing physical SIM, select a SIM from the SIM Management screen, then click Actions and select *Add Virtual SIM.... For more information, please refer to the Soracom Arc documentation.

We are excited to announce our latest subscription plan US-MAX, designed to maximize network availability and data coverage across the three largest wireless networks in the United States: AT&T, T-Mobile, and Verizon.

US-MAX is delivered using an over-the-air Subscription Container, a feature of Soracom's plan01s IoT SIMs that allows users to add extra subscription plans in order to connect to more networks and countries, without needing to replace any SIMs.

US-MAX is available starting today for all customers, can be added to any existing plan01s SIM directly from the Soracom User Console, and will automatically activate as soon as your device turns on in the United States.

For pricing and more information, please visit the Soracom Plan US-MAX product page.