We are excited to announce our latest subscription plan US-MAX, designed to maximize network availability and data coverage across the three largest wireless networks in the United States: AT&T, T-Mobile, and Verizon.

US-MAX is delivered using an over-the-air Subscription Container, a feature of Soracom's plan01s IoT SIMs that allows users to add extra subscription plans in order to connect to more networks and countries, without needing to replace any SIMs.

US-MAX is available starting today for all customers, can be added to any existing plan01s SIM directly from the Soracom User Console, and will automatically activate as soon as your device turns on in the United States.

For pricing and more information, please visit the Soracom Plan US-MAX product page.

As of May 1, 2023, prices for the following Japan-only devices have been revised. Prices are in Japanese Yen (¥) and include Japanese consumption tax.

Cigar Socket GPS Tracker RT299 Starter Kit

• Old price: ¥21,780 (includes a ¥1,880 Soracom platform service coupon)
• New price: ¥22,660 (includes a ¥1,880 Soracom platform service coupon)

For more details, visit the product page (Japanese).

This is a notice to all customers that Soracom is preparing to discontinue the old SIM Management interface of the User Console.

Currently, customers may switch between two SIM Management interfaces in the User Console by clicking the link located above the list of SIMs:

• The New SIM Management interface has a URL that begins with https://console.soracom.io/sims
• The Old SIM Management interface has a URL that begins with https://console.soracom.io/subscribers

Discontinuation of the old interface will allow Soracom to provide a more streamlined User Console experience and continue to make improvements for all customers.

Customers who are already using the new SIM Management interface will not be affected by this change.

Differences between the new and old interfaces

The new SIM Management interface provides several improvements over the old version:

• Support for managing Subscription Containers
• Up to 20 times faster loading performance
• Improved usability and design following the Soracom Design System
• Dedicated SIM details URLs for bookmarking and easy sharing

Compared to the old SIM Management interface, the following features or settings have been moved or are no longer supported:

Discontinuation schedule

For customers who are still using the old SIM Management interface, please be advised of the following discontinuation schedule:

Redirecting to the new interface

Starting from early May, users will be automatically redirected from the old SIM Management interface to the new interface. Users logging into the User Console using their root account should not encounter any errors. However, users logging in with SAM User credentials may see a permission error if their user has not been given permission to access the new interface.

If you encounter these permission errors, please follow the instructions below to update your SAM User permissions.

A temporary link will also be provided at the top of the new SIM Management interface, which will allow you to return to the old interface in case you are unable to update your SAM User permissions for any reason. Please note that this link will be removed later, so we recommend updating your SAM User permissions and switching to the new interface as soon as possible.

If you have any concerns about switching to the new SIM Management interface, please don't hesitate to ask us for assistance by contacting us through one of the following options:

• Fill out this form to provide your feedback.
• From the User Console, click the Support menu and choose Contact Us to submit an inquiry.

Removing the old interface

Once Soracom has determined that customers have successfully switched to the new SIM Management interface, the old interface as well as any temporary links will be removed, and users will no longer be able to access the old interface.

Resolving permission errors

If you are logging into the User Console as a SAM User which does not have permission to access the new SIM Management interface, you will see the following error message:

SAM user "******" does not have sufficient permissions to use the new SIM Management feature. Please ask your administrator to add the following permissions: `Query:searchSims` and `Group:listGroups`.

To resolve this error, please ask the owner or administrator of your Soracom account to follow these instructions and add permission to your SAM User:

1. Log in to the User Console using the root account (email address and password) credentials
2. Click the top right account menu, then select Security.
3. Click the Users tab, then click the name of the SAM User to update.
4. Update the permissions settings to add the following permissions, with an effect of "allow".

If you have multiple SAM Users, please repeat these steps for each user that should have permission to access the new interface. Alternatively, if you are managing SAM User permissions with the Roles function, you may update the permissions setting accordingly for a role.

If you are unsure of how to update SAM User or Role permissions, you may refer to the Users & Roles: Permissions documentation for additional details, or contact us for further assistance.

We would like to inform US and Canada customers of two updates to our shipping options and fees.

New expedited shipping option

We are pleased to announce a new expedited shipping option that is available for orders with delivery within the United States. This expedited shipping option will allow you to receive your orders sooner compared to our standard shipping option, with a delivery timeframe of 2-3 business days (plus order processing time).

When placing your next order from the User Console, you will see a new Use expedited shipping option during checkout.

This option is currently available only for US or Canada customers who are shipping their order within the United States.

Updated shipping costs

Due to recent courier rate increases, our stanard shipping costs have increased. The new shipping costs depend on your order details and will apply to orders with delivery within the United States and Canada.

Although we understand this may cause some inconvenience, we have endeavored to provide the best possible rates available, and will continue to look for ways to optimize shipping costs.

Thank you for your understanding.

The initial fee (price) of the SORACOM Air SIM card plan-D (Data-only) IoT SIM has been reduced from 899.8 yen (tax included) to 844.8 yen (tax included) per SIM card. The updated fee will apply for orders placed on or after April 3, 2023.

The updated price applies to the following SIMs:

• SORACOM Air SIM card plan-D size: Nano (for data) 1 SIM pack
• SORACOM Air SIM card plan-D size: Micro (for data) 1 SIM pack
• SORACOM Air SIM card plan-D size: Standard (for data) 1 SIM pack

Please note that the updated prices do not include shipping and handling fees.

Initial fees for other SIMs, including plan-D (Data/SMS) and plan-D D-300MB, remain unchanged.

For more information on purchasing, please click here.

Effective April 3, 2023, delivery charges for orders shipped within Japan will be updated.

Please refer to Yamato Transport's Updated shipping fees for 60 size (shipping from Kanto) for the revised shipping charges.

Shipping fees for qualifying orders using the Nekopos shipping method will remain unchanged at 385 yen per package.

For additional shipping policy details, please refer to Information based on the Act on Specified Commercial Transactions.

Thank you for your understanding.

A new reference device, the I-O DATA UD-LT2 Industrial LTE Router, is now available on the Soracom IoT Store (Japan).

UD-LT1/EX Industrial LTE Router

• Compatible Soracom subscriptions: plan-D, plan-DU, plan-K, plan-K2 K2-300MB, plan01s (*1), plan01s - Low Data Volume, planX3 X3-5MB
• Supported countries and regions: Japan
• Price: 27,280 yen (tax included, bundled with a 1,000 yen Soracom platform coupon, valid for 6 months, applicable to services with Japan Coverage only)

For more details or to purchase, please visit the product page (Japanese).

The Soracom LTE-M Button is an easily-configured, battery-powered IoT button with cloud-native connectivity, designed for use in a variety of IoT applications, including facility management, elderly monitoring, asset monitoring, and industrial maintenance.

Device Features

• 3 click types (single, double, long) let you build and customize different actions.
• Send button click events to cloud services such as AWS, Google Cloud, and Microsoft Azure using Soracom Beam, Funk, Funnel, or Harvest.
• Button click data is sent using binary to minimize cellular data usage, and can be converted to JSON format with Binary Parser.
• Global LTE-M coverage provided by a built-in Soracom Air plan01s-LDV SIM (MFF2).
• Minimum 2,000 clicks with 2 user-replaceable LR6/AA batteries.
• IP54 rating helps protect against water and dust ingress.
• External I/O port (3.5mm jack) and 2-wire accessory that provides a way to trigger a button press electronically.

• Availability: France, Germany, United Kingdom, and United States
• Coverage: Please refer to the Supported Carriers documentation for a list of LTE-M networks currently available.
• Promotional Price: USD $54.99 (excluding tax; bundled with USD $15.00 Soracom platform coupon, valid for 12 months)

For more information, please refer to the product page.

We are experiencing a service degradation on T-Mobile Germany (Deutsche Telekom). Devices that are configured to connect to this network with a plan01s IoT SIM may have difficulty attaching. Other networks in Germany (Telefonica O2 and Vodafone) are working normally, and we are closely monitoring devices as they transition to other available networks.

If your devices are not configured to automatically reconnect to another available network, you may need to manually perform a power-cycle in order to resume network connectivity.

We are actively working with our network partner to re-establish service. We will keep you updated about any further information.

SmartFitPRO Series Starter Kits by Kyokko Electric Co., Ltd. are now available from the Soracom IoT Store.

The SmartFitPRO Series are IoT gateways with a contact input/output interface. IoT gateway SmartFitPRO Basic Starter Kit and IoT gateway SmartFitPRO Standard Starter Kit are now available from the Soracom IoT Store and each include a plan-D D-300MB Soracom IoT SIM for Japan.

IoT gateway SmartFitPRO Basic Starter Kit

• Availability: Japan only
• Price: 27,280 yen (tax included)
• Bundled with a 2,000 yen Soracom platform coupon (valid for 6 months, applicable to services with Japan coverage only)
• Included Accessories: Contact I/O cable, Soracom IoT SIM for Japan (plan-D D-300MB, data communication only)

For more information, please refer to the product page (Japanese).

IoT gateway SmartFitPRO Standard Starter Kit

• Availability: Japan only
• Price: 36,080 yen (tax included)
• Bundled with a 2,000 yen Soracom platform coupon (valid for 6 months, applicable to services with Japan coverage only)
• Included Accessories: 8-channel contact I/O cable, Soracom IoT SIM for Japan (plan-D D-300MB, data communication only)

For more information, please refer to the product page (Japanese).