Soracom requires contact information (such as name, address, and phone number) to be registered to each Soracom account. This information is required both to comply with telecom regulations, and also for Soracom to provide services in accordance with your local regulations.

Contact information is typically registered when creating your Soracom account. However, for older Soracom accounts or in some uncommon situations, contact information may not have been registered properly.

If your account is missing any contact information, you will now be redirected to the Contact Information screen when logging into your account using your root user account credentials. Please follow the instructions on the screen to fill in the required fields.

Please feel free to contact us if you have any questions or concerns.

Speed Class is a SIM-specific setting that allows you to control the amount of upload and download bandwidth available to a SIM.

When registering a SIM card (either by registering an order, or by using a SIM's ICCID and PUK), a default Speed Class will be applied to the SIM at the time of registration. For Soracom IoT SIMs in Global coverage, the default Speed Class is s1.standard.

With this update, the default Speed Class applied to IoT SIMs in Global coverage during SIM registration will become s1.4xfast.

Effective date

This update will take effect on October 28, 2021.

Note

This update will only affect IoT SIMs in Global coverage that are registered on or after the effective date above. Speed Class settings for existing SIMs will not be modified.

Please note that a Speed Class setting only controls the maximum available bandwidth. Actual bandwidth may differ based on other conditions, such as signal quality or device settings.

For details on the amount of bandwidth provided by each Speed Class, or for instructions on how to change a SIM's Speed Class setting, please refer to the Speed Class documentation.

When a device connects to a mobile network, Soracom creates a record of the event (known as a "Session Event") containing various information about the connection such as the date and time of the connection, the event type (Created when connecting, Deleted when disconnecting, and Modified when the connection details change), the name of the network operator, the country and cell ID where the device is located, and the IMEI of the device (if reported by the network operator). This information can be helpful for checking device behavior and troubleshooting some connection issues.

Current Session Event behavior

Currently, the Session Event history can be viewed from the User Console or retrieved using the following APIs, each with a corresponding retention period:

• Sim:listSimSessionEvents (used by the New SIM Management view in the User Console) - 14-day retention period
• Subscriber:listSessionEvents (used by the Old SIM Management view in the User Console) - no retention period (all session event history can be retrieved)

What's changing

With this update, the retention period for these APIs will be modified as follows:

• The Sim:listSimSessionEvents retention period will be increased to 32 days (1 month + 1 day)
• The Subscriber:listSessionEvents retention period will be reduced to 32 days

Once a Session Event exceeds the retention period, it is archived and cannot be viewed on the User Console. Similarly, when retrieving Session Event history from the API, you will no longer be able to access older events that have exceeded the retention period.

Effective date

This update will take effect on November 1, 2021.

For more information about SIM or Subscriber session details, please refer to the Subscriber Status documentation.

Previously, Soracom sent important notification emails related to your account from the email address no-reply@soracom.jp. Now, these emails will be sent from the email address no-reply@soracom.io. This change will apply to the system notifications that are sent by Soracom when performing the following operations:

• Creating a new Soracom account
• Adding and verifying an email address
• Changing the primary email address of an account
• Resetting a password or Multi-Factor Authentication setting

The email address used in system notifications for operations other than those listed above will not be changed.

As of September 27, 2021, prices for the following Japan-only devices have been revised. Prices are in Japanese Yen (¥) and include Japanese consumption tax.

LTE Cat.1 Module EC21-J Mini PCIe with GNSS

• Old price: ¥4,708
• New price: ¥6,358 (includes a ¥1,000 Soracom platform service coupon)

For more details, visit the product page (Japanese).

LTE Cat.M Module BG96 Mini PCIe

• Old price: ¥3,278 (includes a ¥300 Soracom platform service coupon)
• New price: ¥4,378 (includes a ¥1,000 Soracom platform service coupon)

For more details, visit the product page (Japanese).

LTE-M Shield for Arduino

• Old price: ¥6,578 (includes a ¥1,000 Soracom platform service coupon)
• New price: ¥7,128 (includes a ¥1,500 Soracom platform service coupon)

For more details, visit the product page (Japanese).

Two new reference devices, the I-O DATA WN-CS300FR LTE Router and the I-O DATA UD-LT1/EX Industrial LTE Router, are now available on the Soracom IoT Store (Japan).

WN-CS300FR LTE Router

• Compatible Soracom subscriptions: plan-D, plan-DU, plan-K, plan01s, planP1, planX1, planX2
• Supported countries and regions: Japan
• Price: 14,850 yen (tax included, bundled with a 1,500 yen Soracom service coupon)

For more details or to purchase, please visit the product page (Japanese).

UD-LT1/EX Industrial LTE Router

• Compatible Soracom subscriptions: plan-D, plan-DU, plan-K, plan01s, planX1, planX2
• Supported countries and regions: Japan
• Price: 29,700 yen (tax included, bundled with a 2,200 yen Soracom service coupon)

For more details or to purchase, please visit the product page (Japanese).

Currently, Soracom sends important notification emails related to your account from the email address no-reply@soracom.jp.

On September 28, 2021, this address will be changed to no-reply@soracom.io. This change will apply to the system notifications that are sent by Soracom when performing the following operations:

• Creating a new Soracom account
• Adding and verifying an email address
• Changing the primary email address of an account
• Resetting a password or Multi-Factor Authentication setting

The email address used in system notifications for operations other than those listed above will not be changed.

The date of this update may be subject to change without notice.

Soracom is pleased to offer a new D-300MB data bundle pricing plan for plan-D IoT SIMs. The original plan-D subscription provides pay-as-you-go pricing with coverage in Japan. The new plan-D D-300MB bundle provides the same service area coverage, but with new pricing that makes it easier to forecast data usage fees.

New Bundle Pricing

The plan-D subscription is available with Data-only and Data/SMS options. For plan-D (Data-only) subscriptions, the main differences between the original subscription and the new D-300MB bundle are as follows:

	plan-D (Data-only)	plan-D (Data-only) D-300MB Bundle
Initial Cost	¥903.1/SIM (+ shipping)	¥902/SIM (+ shipping) ¥825/SIM (+ shipping) when choosing the Preferred Delivery Date option at the time of purchase
Basic Fee	Ready: ¥5.5/day Active/Inactive: ¥11/day Suspended: ¥5.5/day	Ready: ¥165/month Active/Inactive: ¥330/month Suspended: ¥165/month
Data Usage Fees	¥0.22/MiB ~ ¥1.1/MiB Rates vary depending on time of day, speed class, and direction of communication.	300MB included in Basic Fee each month ¥110 for every 500 MiB thereafter
Note	A ¥330 suspension fee applies when changing the SIM status to Suspended	The first two (2) months of Ready status Basic Fees are included in the Initial Cost

The D-300MB bundle is also available for plan-D (Data/SMS) SIMs, with similar differences in pricing.

For more information, please refer to SORACOM IoT SIM for Japan: Pricing page (in Japanese).

Getting Started with the plan-D D-300MB Bundle

You can start using the plan-D D-300MB bundle in the following ways:

Purchase a new plan-D D-300MB SIM

You can purchase a new plan-D D-300MB SIM from the SORACOM User Console. Simply switch to the Japan Coverage type, create a new order, and select the "SORACOM Air SIM card plan-D (D-300MB)" item. You can choose between Data-only and Data/SMS options, as well as the SIM card size you want to use.

For more instructions on creating an order, please refer to the Order Management: Placing a New Order instructions.

You can also purchase a new plan-D D-300MB SIM from the Soracom IoT Store (Japan) (in Japanese).

Add the D-300MB bundle to an existing plan-D SIM

If you already have a plan-D SIM, you can add the D-300MB bundle and begin using it right away, without paying for a new SIM. After logging into the SORACOM User Console, simply select your plan-D SIM, click Actions > Update bundle, and select the D-300MB bundle.

For more information on adding a bundle, please refer to the Data Usage: Changing Bundled Data Plans instructions.

Please note that the D-300MB bundle can only be added to a plan-D SIM, and cannot be added to other SIMs. In addition, once a D-300MB bundle has been added to a plan-D SIM, it cannot be removed.