Discontinuation of SORACOM Onyx LTE USB Dongle Windows support
We would like to inform global customers of a change to our support policy for the SORACOM Onyx LTE USB Dongle.
Beginning May 1, 2023, Soracom will no longer provide technical support for usage of the Onyx dongle with Windows operating systems, for dongles purchased on or after this date. However, the Onyx dongle will remain compatible with Windows according to the modem manufacturer's official driver availability. For customers who purchased Onyx dongles prior to May 1, Soracom will continue to provide Windows support until December 31, 2023.
Soracom will continue to provide technical support for customers who are using the Onyx dongle with Linux operating systems.
If you are a customer located in Japan, please refer to the previous Important changes to SORACOM Onyx LTE USB Dongle support announcement.
If you have any questions or concerns, please contact Soracom support. Thank you very much for your understanding.