We are excited to announce that Remote Command now supports RTSP-enabled devices, enabling seamless control of network cameras and other RTSP-compatible devices directly from the Soracom platform.

Key Features

• Snapshot Command: You can send a snapshot command to the Remote Command API to get the current snapshot from an RTSP video stream.

This new feature simplifies the integration of RTSP-enabled devices into your IoT workflows, providing greater flexibility and control.

For more details, please visit the Remote Command documentation.

We are pleased to release an new improved API for Soracom Napter which allows for On-Demand Remote Access permissions to be controlled on a per-SIM basis.

With the existing API, Napter On-Demand Remote Access sessions are created by specifying the SIM ID in the body of the API request. The new API places the SIM ID parameter in the URL path instead, making it possible to control remote access to specific SIMs for administrators or field personnel by using path variables when configuring SAM user permissions.

The following APIs can now be used to create On-Demand Remote Access sessions:

• PortMapping:createPortMapping API: SIM ID specified in the request body
• PortMapping:createPortMappingForSim API: SIM ID specified in the request URL path

Since this update introduces a second API for creating remote access sessions, please review the following details to ensure your existing user permissions continue to work as expected.

Required Action: Update SAM User Permissions

1. Check if any of your SAM User, Role, or Default permissions currently specify the existing PortMapping:createPortMapping API (allow or deny).
2. Update each permission to add the new PortMapping:createPortMappingForSim API, following the desired allow or deny behavior.
3. (Optional) If you wish to restrict a user's access to a specific SIM, add a condition to the new PortMapping:createPortMappingForSim API to match the particular SIM, and ensure that the existing PortMapping:createPortMapping API is set to deny.

Please note that if you do not update your permissions, a SAM user whose PortMapping:createPortMapping API permission is currently denied may be able to access Napter using the new PortMapping:createPortMappingForSim API instead.

We recommend updating SAM User, Role, or Default permissions as soon as possible to avoid unexpected behavior.

Additional User Console Updates

On October 9, 2025, the On-Demand Remote Access function in the User Console will be updated to use the new PortMapping:createPortMappingForSim API.

If you do not update SAM user permissions as above, users may encounter the following issues:

• A user who previously could create On-Demand Remote Access sessions may no longer be able to do so until their permission is updated to allow the new API
• A user who previously was not able to create On-Demand Remote Access sessions may be able to do so because their permission has not been updated to deny the new API

We will provide a separate announcement once the User Console has been updated.

If you have any questions, please feel free to contact Soracom Support.

Soracom Flux's SoraCam Image Action now supports live image acquisition from SoraCam (Japanese).

The SoraCam Image Action has been acquiring still images using the cloud recording function, but with this update, it is now able to acquire live images from SoraCam-enabled cameras in real time.

To use this new function, please enable real-time access (Japanese) for SoraCam-enabled cameras.

Note that activating real-time access and using real-time access features will incur a monthly fee of 990 yen per SoraCam-enabled camera. For more details, see Pricing (B) Real-time Access (Japanese).

For more information, see the following documentation:

• SoraCam Image Action: SoraCam Image Action (Japanese)
• Soracom Flux general information: Soracom Flux Documentation

If you have any questions, please contact Soracom Support.

Please note that this service is currently only available for customers located in Japan.

We are pleased to announce new 60-day and 90-day Cloud Always Recording Licenses for Soracom Cloud Camera Services (SoraCam).

With these new licenses, videos uploaded from a SoraCam compatible camera device will be stored for 60 and 90 days, respectively, allowing users to review footage from over a month ago, such as when managing construction sites, building projects, or other use cases that span several months.

These new license options are now available in addition to the existing 7-day, 14-day, and 30-day licenses. Note that 60-day and 90-day licenses are charged on a monthly basis per camera.

For more information, please refer to the pricing information (Japanese) or the SoraCam product page (Japanese).

If you have any questions, please contact Soracom Support.

Please note that this service is currently only available for customers located in Japan.

We would like to inform customers of the following coverage changes for Soracom Air for Cellular connectivity. These changes will take effect on September 15, 2025.

planP1

Country	Networks	Before	After	Remarks
Singapore	SingTel	3G, 4G (LTE)	-	Network closed

Connectivity in Singapore is still available through StarHub 4G (LTE). Note that 3G-only devices will not be able to connect in Singapore after the above network closure.

For complete details about data rates, supported carriers and radio types, and coverage in other countries, please refer to the Supported Carriers documentation.

We are pleased to announce that Remote Command now supports UDP and TCP.

Remote Command is a feature that allows you to send commands to devices directly from the Soracom platform or Soracom API.

With this update, you can now send commands over UDP, which can be combined with eDRX to ensure reliable data transmission even while devices are in sleep mode and are unable to respond immediately. TCP is also supported, making it suitable when guaranteed delivery is required or when you need to receive responses from devices.

For more details, please refer to the Remote Command documentation.

We are pleased to introduce a new web client, SoraCam Viewer (Early Access), for viewing recorded videos in Soracom Cloud Camera Services (SoraCam).

While videos uploaded by SoraCam compatible devices can already be viewed in the User Console, SoraCam Viewer provides a more intuitive experience for video playback.

SoraCam Viewer is available as an Early Access feature, and for now is focused on providing an intuitive playback interface. Other functions, such as camera registration and management, remain in the User Console.

You can access SoraCam Viewer here: https://sora-cam-viewer.soracom.io (sign in required)

We invite you to try SoraCam Viewer and share your feedback. If you have any questions, please contact Soracom Support.

Please note that this service is currently only available for customers located in Japan.

We are excited to officially launch Wisora, a new service that allows businesses to leverage the power of generative AI to easily train AI bots with product documentation and web information in order to answer questions from employees and customers.

Wisora is available with a 7-day free trial, allowing you to test its capabilities with no upfront costs during your first week.

Key Features

• Easy bot creation: No AI or technical expertise required. Just sign up and start adding company web pages, PDFs, and other documents.

  

• High-precision responses: Wisora generates accurate answers using RAG (Retrieval-Augmented Generation) technology. Response accuracy can be continuously improved through feedback.
• Customization features: Control bot design and response style with feedback visualization, such as adjusting for a more casual or a more professional tone.
• Diverse plan options: Choose from Starter, Pro, and Enterprise plans to best fits your needs. All new users can get started start with a 7-day free trial. For Pro and Enterprise plans, please contact us.
• Security and safety built in: Your data and trained models are never used for secondary purposes by other services.

Wisora can be utilized in various scenarios, including assisting with customer support and internal help desk inquiries, and creating customer touchpoints on marketing websites.

For more details about Wisora, please visit the official Wisora website.

(*) This service is currently available only to customers in Japan.

We are pleased to announce the following coverage updates for Soracom Air for Cellular connectivity.

plan01s and plan01s-LDV

Country	Network	Before	After	Remarks
Anguilla	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Antigua & Barbuda	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Austria	3	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Austria	A1	2G, 3G, 4G (LTE), LTE Cat.M1, NB-IoT	2G, 4G (LTE), LTE Cat.M1, NB-IoT	3G sunset
Barbados	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Belgium	Base	2G, 3G, 4G (LTE), NB-IoT	2G, 4G (LTE), LTE Cat.M1, NB-IoT	3G sunset, LTE Cat.M1 open
Bermuda	Digicel	2G, 4G (LTE)	3G, 4G (LTE)	Correction
Bulgaria	Vivacom	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Cayman Islands	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Chad	Airtel	-	2G, 3G, 4G (LTE)	Network open
Chile	Entel	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Costa Rica	Claro	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Czech Republic	O2	2G, 4G (LTE)	2G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Denmark	TDC	2G, 4G (LTE), LTE Cat.M1	2G, 4G (LTE), LTE Cat.M1, NB-IoT	NB-IoT open
Dominica	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
El Salvador	Claro	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Faroe Islands	Hey	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
France	Bouygues	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Ghana	MTN	-	2G, 3G, 4G (LTE)	Network open (*1)
Guadeloupe	Digicel	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Hong Kong	3	3G	3G, 4G (LTE)	4G (LTE) open
Hungary	Telekom.hu	2G, 4G (LTE)	2G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
India	Vi India	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Indonesia	3	2G	4G (LTE)	2G sunset, 4G (LTE) open (*1)
Israel	Partner	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1, NB-IoT	LTE Cat.M1 & NB-IoT open
Jamaica	Digicel	2G, 4G (LTE)	3G, 4G (LTE)	Correction
Kuwait	Zain	2G, 3G	2G	3G sunset
Latvia	LMT	2G, 3G, 4G (LTE), LTE Cat.M1, NB-IoT	2G, 4G (LTE), LTE Cat.M1, NB-IoT	3G sunset
Latvia	Tele2	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Lebanon	Touch	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open (*1)
Lithuania	Tele2	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Macau	CTM	3G, 4G (LTE)	4G (LTE)	3G sunset
Malta	GO	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Malta	Melita	3G, 4G (LTE)	3G, 4G (LTE), NB-IoT	NB-IoT open
Martinique	Digicel	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Mayotte	Orange	-	2G, 3G, 4G (LTE)	Network open
Moldova	Orange	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Montserrat	Flow	2G, 3G	3G	2G sunset
Nepal	Nepal Telecom	3G	3G, 4G (LTE)	4G (LTE) open
Nicaragua	Claro	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Oman	Omantel	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Oman	Ooredoo	2G, 3G	2G	3G sunset
Philippines	Globe	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Russia	MTS	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), NB-IoT	NB-IoT open
Serbia	A1	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Slovenia	Mobitel	2G	2G, 4G (LTE)	4G (LTE) open
Slovenia	Telemach	-	2G, 3G, 4G (LTE)	Network open
Spain	Movistar	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), NB-IoT	NB-IoT open
Spain	Vodafone	2G, 4G (LTE), NB-IoT	2G, 4G (LTE), LTE Cat.M1, NB-IoT	LTE Cat.M1 open
Spain	Yoigo	4G (LTE)	-	Network closed
St. Barthelemy	Digicel	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
St. Kitts & Nevis	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
St. Martin	Digicel	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Sweden	3	3G, 4G (LTE)	3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Taiwan	Chunghwa	3G, 4G (LTE), LTE Cat.M1, NB-IoT	4G (LTE), LTE Cat.M1, NB-IoT	3G sunset
Taiwan	Taiwan Mobile	3G, 4G (LTE)	4G (LTE)	3G sunset
United Kingdom	EE	2G, 4G (LTE)	2G, 4G (LTE), LTE Cat.M1, NB-IoT	LTE Cat.M1 & NB-IoT open
Uruguay	Antel	2G, 4G (LTE)	3G, 4G (LTE)	Correction

(*1) plan01s only

planX3 and planX3-EU

Country	Networks	Before	After	Remarks
Austria	3	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Austria	A1	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Belgium	Base	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Belarus	A1	2G, 3G	-	Network closed
Congo (Democratic Republic)	Orange	-	2G, 3G, 4G (LTE)	Network open (*2)
Croatia	Telemach	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Cyprus	Cytamobile	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Ghana	Vodafone	-	2G, 3G	Network open (*2)
Italy	Wind	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Ireland	3	-	2G, 3G, 4G (LTE)	Network open
Israel	Cellcom	2G, 3G	-	Network closed
Latvia	LMT	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Latvia	Tele2	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Liechtenstein	FL1	2G, 4G (LTE)	2G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Lithuania	Tele2	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Macau	3	2G, 3G	-	2G & 3G sunset
Moldova	Moldcell	-	2G, 3G	Network open (*2)
Oman	Omantel	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Poland	Orange	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Portugal	NOS	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Portugal	Vodafone	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Saudi Arabia	Mobily	-	2G, 3G	Network open (*2)
Senegal	Free	2G, 3G	-	Network closed
Singapore	StarHub	2G, 4G (LTE)	4G (LTE)	2G sunset
Taiwan	Chunghwa	3G, 4G (LTE), LTE Cat.M1	4G (LTE), LTE Cat.M1	3G sunset
United Kingdom	Vodafone	2G, 3G, 4G (LTE), NB-IoT	2G, 4G (LTE), NB-IoT	3G sunset

(*2) planX3 only

planP1

Country	Networks	Before	After	Remarks
Austria	3	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Burkina Faso	Orange	2G, 3G, 4G (LTE)	2G, 3G	Correction
Czech Republic	Vodafone	2G, 4G (LTE)	-	Network closed
Germany	Vodafone	2G, 4G (LTE)	-	Network closed
Ghana	Vodafone	2G, 3G, 4G (LTE)	-	Network closed
Gibraltar	Gibtel	2G, 3G, 4G (LTE)	2G, 3G	Correction
Greece	Cosmote	2G, 4G (LTE)	-	Network closed
Hungary	Vodafone	2G, 4G (LTE)	-	Network closed
Ireland	Vodafone	2G, 4G (LTE)	-	Network closed
Latvia	Bite	2G, 3G, 4G (LTE)	2G, 3G	Correction
Latvia	LMT	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Lithuania	Bite	2G, 3G, 4G (LTE)	2G, 3G	Correction
Lithuania	Telia	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Luxembourg	Post	2G, 3G, 4G (LTE)	2G	3G sunset & correction
Luxembourg	Tango	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Macau	CTM	3G, 4G (LTE)	4G (LTE)	3G sunset
Netherlands	Vodafone	2G, 4G (LTE)	-	Network closed
New Zealand	One	2G, 3G, 4G (LTE)	-	Network closed
New Zealand	Spark	-	3G, 4G (LTE)	Network open
Portugal	Vodafone	2G, 4G (LTE)	-	Network closed
Puerto Rico	Claro	-	3G	Network open
Romania	Vodafone	2G, 3G, 4G (LTE)	-	Network closed
Slovakia	Orange	2G, 4G (LTE)	2G	Correction
Spain	Vodafone	2G, 3G, 4G (LTE)	-	Network closed
Switzerland	Sunrise	-	3G, 4G (LTE)	Network open
Taiwan	FarEasTone	3G, 4G (LTE)	4G (LTE)	3G sunset
Taiwan	Taiwan Mobile	3G, 4G (LTE)	4G (LTE)	3G sunset
Tanzania	Vodacom	2G, 3G, 4G (LTE)	-	Network closed

We are excited to announce App Templates for Soracom Flux, a new experience that lets you to effortlessly create Flux apps using predefined configurations.

While Flux provides an easy-to-use interface for building sophisticated IoT applications, apps need to be created from scratch, including selecting data sources, adding channels and actions, and configuring how data is processed and transmitted.

App Templates help you by building a fully-configured Flux App, which you can then customize to suit your specific needs. Simply select a template that best matches the objective of your IoT application and follow the guided prompts.

For detailed instructions on how to use the templates, please refer to the Soracom Flux App Templates documentation.

If you have any questions, please don't hesitate to contact Soracom Support.