We are excited to announce enhancements to the Soracom Support Bot, first launched on December 19, 2023. Based on customer feedback, we have made the following improvements:

• Upgraded AI model with more accurate responses
• Number of responses per ticket increased to 5 responses

Previously, the Soracom Support Bot was limited to providing only one response per support ticket. Now, customers can interact to rephrase their questions or provide further information, allowing the Soracom Support Bot to better understand the context and provide more appropriate answers.

Please note that Soracom support staff may terminate responses from the Soracom Support Bot if the dialogue is deemed inappropriate.

For more details about the Soracom Support Bot, please refer to the Creating a support request documentation.

The Soracom Support Bot is currently available as a public beta, free of charge. We welcome your feedback as we continue to improve its functionality.