When purchasing SIMs from the Soracom IoT Store or through the User Console, SIMs will be pre-registered to your account. If you need to transfer the registration of a SIM to a different Soracom account, you can initiate a SIM transfer request directly from the User Console. However, this function is only available for SIMs that are still in the Ready status.

In order for customers to transfer SIMs that are in the Active, Inactive, Standby, or Suspended status, Soracom is now accepting SIM transfer requests. Upon receiving a request, Soracom will handle the process of transferring SIMs on your behalf.

Please note that the SIM transfer process will incur a processing fee. In addition, please be aware of the following conditions when requesting a SIM transfer:

• The account where the SIMs are currently registered and the account where the SIMs will be transferred to must be registered in the same country. SIMs cannot be transferred between accounts that are registered in different countries.
• SIM transfer requests must be initiated by the account where the SIMs are currently registered.
• Soracom will verify that the account where the SIMs will be transferred to has a valid payment method registered. If the account does not have a valid payment method, SIMs will not be transferred.
• Soracom will then send a confirmation email to the primary email address of the account that you want to transfer SIMs to in order to approve the transfer request. If confirmation is not completed, SIMs will not be transferred.
• If the confirmation is completed before the 20th of a given month, the SIM transfer will occur at the beginning of the next month. If the confirmation is completed on or after the 20th of a given month, the SIM transfer will occur one month later at the beginning of the following month.
• During the transfer, the following SIM settings will be preserved: Tags, Expiration settings, and IMEI Lock settings.
• During the transfer, the following SIM settings will not be preserved: Speed Class settings, Event Handler settings, and Group settings.
  • However, if you know the Group ID of a group belonging to the account where the SIMs will be transferred to, you may specify it in the SIM transfer request, and each SIM's Group setting will be set accordingly during the transfer.
• Once SIMs have been transferred, any existing data sessions will be deleted automatically. If your device is not configured to automatically create a new data session, you may need to restart or reboot your device.

You may submit a SIM transfer request at any time by logging into the User Console, accessing the Support > Contact Us menu, and submitting a new support request ticket.

Customers may continue to transfer Ready status SIMs at no additional charge directly from the User Console.