We are excited to announce availability of the Soracom Support Bot, an Azure OpenAI-powered feature that can provide answers to technical questions based on Soracom's official documentation.

When creating a support inquiry from the Soracom support site, you will now see a new option to Get an answer from SORACOM Support Bot:

When selected, the Soracom Support Bot will generate an answer based on the Subject and Description of your support request.

Please note that the Soracom Support Bot option is only available for the "I have a question about technical specifications or usage" category. For additional details and limitations, please refer to the Creating a support request documentation.

The Soracom Support Bot is currently available as a public beta, free of charge. We welcome your feedback as we continue to improve its functionality.