Starting October 2022, the availability and application process of the SORACOM Support Office Hours support program, announced previously as a Limited Preview service, will change according to the following:

• Office Hours will be available to customers who currently have a paid support plan (Priority Support or Enterprise Support).
• To schedule an Office Hours appointment, please open a support ticket regarding your inquiry and indicate that you would like to receive a web meeting response using the Office Hours program.
  • Please also indicate a preferred appointment date and time that is at least 5 business days from the date of your request.

Please refer to the documentation (Japanese) for additional details such as requirements and precautions. If you have any questions regarding the Office Hours support program, please don't hesitate to contact us.