We are pleased to announce that Remote Command now supports UDP and TCP.

Remote Command is a feature that allows you to send commands to devices directly from the Soracom platform or Soracom API.

With this update, Remote Command can be used to send commands to devices using UDP, and can also be combined with eDRX to ensure reliable data transmission even while devices are in sleep mode. On the other hand, TCP is suitable when guaranteed data delivery is required or when you want to receive responses from devices.

For more details, please refer to the Remote Command documentation.

A new web client, "SoraCam Viewer" (Early Access), has been added to Soracom Cloud Camera Services (SoraCam) for viewing recorded videos.

While SoraCam videos were already accessible via the User Console, SoraCam Viewer offers a more intuitive interface for video playback.

You can access the viewer here: https://sora-cam-viewer.soracom.io (Login with your Soracom account. Japanese only, no translation available.)

Please note that SoraCam Viewer is currently focused on daily video viewing, and camera registration and management will still need to be performed via the Soracom User Console.

We encourage you to try out "SoraCam Viewer," the new web client that enables more efficient video monitoring. If you have any questions, please feel free to contact Soracom Support.

About Early Access

Early Access is a program that allows customers to try new features before their official release. Features in Early Access are continuously improved based on customer feedback and are planned for official release in the future. Please note that some features and layouts may change frequently during Early Access for improvement purposes. During the Early Access period, user feedback directly contributes to service enhancement. We encourage you to share feature requests and improvement suggestions.

Please note that this service is currently only available for customers located in Japan.

On August 21, 2025, Soracom officially launched the generative AI bot service "Wisora," democratizing AI bot technology for businesses. This new service is a generative AI solution that leverages documents and web information owned by companies to automatically respond to inquiries from employees and customers, or to provide suggested answers.

Get started with a 7-day free trial - experience Wisora's capabilities with no upfront costs during your first week.

Key Features

The main features of Wisora are as follows:

• Easy bot creation: Even without AI or technical expertise, you can easily get started. Simply register in your browser and specify web page URLs or upload various files such as HTML, PDF, and Office documents to create AI bots for internal or external use and a public page where you can immediately start chatting.

  

• High-precision responses: Utilizing RAG (Retrieval-Augmented Generation), Wisora generates accurate answers based on the information you provide. Response accuracy can be continuously improved through feedback.
• Comprehensive operational management features: With features such as bot design customization and feedback visualization, you can continuously improve bot performance.
• Diverse plan options: Three plans are available - "Wisora Starter," "Wisora Pro," and "Wisora Enterprise" - allowing you to choose the plan that best fits your needs. All new users can start with a 7-day free trial with no basic fees. For Pro and Enterprise plans, please contact us.
• Security and safety considerations: Your data and trained models are never used for secondary purposes by other services.

Wisora can be utilized in various scenarios, including assisting with customer support and internal help desk inquiries, and creating customer touchpoints on marketing websites.

For more details about Wisora, please visit the official Wisora website.

(*) This service is currently available only to customers in Japan.

We would like to inform customers that sales of plan-NA1 subscriptions will be discontinued after October 10th, 2025. After this date, plan-NA1 subscriptions will no longer be available for purchase; however, existing plan-NA1 subscriptions will still be supported, and customers may continue using these subscriptions to connect to cellular networks.

Details of the Change

• End of Sales Date: October 10th, 2025
• Affected Subscription Plan: plan-NA1
• Affected Form-factors: 3-in-1 SIM cards
• Impact: Only new sales of plan-NA1 subscriptions will end. Existing plan-NA1 subscriptions will remain active and operational.

Recommended Alternatives

If you are considering other subscription options in place of plan-NA1, we recommend the following:

• plan01s: Offers coverage in over 180 countries and regions, starting from 0.06 USD daily.
• plan-US: Offers coverage in the United States with support for bundled and pooled data plans. Additional coverage in US, Canada, and Mexico can also be added with subscription containers.

For details on the differences between each subscription plan, please refer to the following resources:

• Air for Cellular SIM Types
• Pricing and Fee Schedule
• Supported Carriers

References to plan-NA1 will be removed from Soracom's documentation on January 1st, 2026.

We appreciate your continued support and understanding. For any questions or assistance with subscription planning, feel free to contact us.

We are pleased to announce the following coverage updates for Soracom Air for Cellular connectivity.

plan01s and plan01s-LDV

Country	Network	Before	After	Remarks
Anguilla	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Antigua & Barbuda	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Austria	3	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Austria	A1	2G, 3G, 4G (LTE), LTE Cat.M1, NB-IoT	2G, 4G (LTE), LTE Cat.M1, NB-IoT	3G sunset
Barbados	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Belgium	Base	2G, 3G, 4G (LTE), NB-IoT	2G, 4G (LTE), LTE Cat.M1, NB-IoT	3G sunset, LTE Cat.M1 open
Bermuda	Digicel	2G, 4G (LTE)	3G, 4G (LTE)	Correction
Bulgaria	Vivacom	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Cayman Islands	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Chad	Airtel	-	2G, 3G, 4G (LTE)	Network open
Chile	Entel	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Costa Rica	Claro	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Czech Republic	O2	2G, 4G (LTE)	2G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Denmark	TDC	2G, 4G (LTE), LTE Cat.M1	2G, 4G (LTE), LTE Cat.M1, NB-IoT	NB-IoT open
Dominica	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
El Salvador	Claro	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Faroe Islands	Hey	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
France	Bouygues	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Ghana	MTN	-	2G, 3G, 4G (LTE)	Network open (*1)
Guadeloupe	Digicel	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Hong Kong	3	3G	3G, 4G (LTE)	4G (LTE) open
Hungary	Telekom.hu	2G, 4G (LTE)	2G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
India	Vi India	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Indonesia	3	2G	4G (LTE)	2G sunset, 4G (LTE) open (*1)
Israel	Partner	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1, NB-IoT	LTE Cat.M1 & NB-IoT open
Jamaica	Digicel	2G, 4G (LTE)	3G, 4G (LTE)	Correction
Kuwait	Zain	2G, 3G	2G	3G sunset
Latvia	LMT	2G, 3G, 4G (LTE), LTE Cat.M1, NB-IoT	2G, 4G (LTE), LTE Cat.M1, NB-IoT	3G sunset
Latvia	Tele2	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Lebanon	Touch	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open (*1)
Lithuania	Tele2	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Macau	CTM	3G, 4G (LTE)	4G (LTE)	3G sunset
Malta	GO	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Malta	Melita	3G, 4G (LTE)	3G, 4G (LTE), NB-IoT	NB-IoT open
Martinique	Digicel	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Mayotte	Orange	-	2G, 3G, 4G (LTE)	Network open
Moldova	Orange	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Montserrat	Flow	2G, 3G	3G	2G sunset
Nepal	Nepal Telecom	3G	3G, 4G (LTE)	4G (LTE) open
Nicaragua	Claro	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Oman	Omantel	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Oman	Ooredoo	2G, 3G	2G	3G sunset
Philippines	Globe	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Russia	MTS	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), NB-IoT	NB-IoT open
Serbia	A1	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Slovenia	Mobitel	2G	2G, 4G (LTE)	4G (LTE) open
Slovenia	Telemach	-	2G, 3G, 4G (LTE)	Network open
Spain	Movistar	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), NB-IoT	NB-IoT open
Spain	Vodafone	2G, 4G (LTE), NB-IoT	2G, 4G (LTE), LTE Cat.M1, NB-IoT	LTE Cat.M1 open
Spain	Yoigo	4G (LTE)	-	Network closed
St. Barthelemy	Digicel	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
St. Kitts & Nevis	Flow	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
St. Martin	Digicel	2G, 3G, 4G (LTE)	3G, 4G (LTE)	2G sunset
Sweden	3	3G, 4G (LTE)	3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Taiwan	Chunghwa	3G, 4G (LTE), LTE Cat.M1, NB-IoT	4G (LTE), LTE Cat.M1, NB-IoT	3G sunset
Taiwan	Taiwan Mobile	3G, 4G (LTE)	4G (LTE)	3G sunset
United Kingdom	EE	2G, 4G (LTE)	2G, 4G (LTE), LTE Cat.M1, NB-IoT	LTE Cat.M1 & NB-IoT open
Uruguay	Antel	2G, 4G (LTE)	3G, 4G (LTE)	Correction

(*1) plan01s only

planX3 and planX3-EU

Country	Networks	Before	After	Remarks
Austria	3	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Austria	A1	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Belgium	Base	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Belarus	A1	2G, 3G	-	Network closed
Congo (Democratic Republic)	Orange	-	2G, 3G, 4G (LTE)	Network open (*2)
Croatia	Telemach	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Cyprus	Cytamobile	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Ghana	Vodafone	-	2G, 3G	Network open (*2)
Italy	Wind	2G, 3G	2G, 3G, 4G (LTE)	4G (LTE) open
Ireland	3	-	2G, 3G, 4G (LTE)	Network open
Israel	Cellcom	2G, 3G	-	Network closed
Latvia	LMT	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Latvia	Tele2	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Liechtenstein	FL1	2G, 4G (LTE)	2G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Lithuania	Tele2	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Macau	3	2G, 3G	-	2G & 3G sunset
Moldova	Moldcell	-	2G, 3G	Network open (*2)
Oman	Omantel	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Poland	Orange	2G, 3G, 4G (LTE)	2G, 3G, 4G (LTE), LTE Cat.M1	LTE Cat.M1 open
Portugal	NOS	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Portugal	Vodafone	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Saudi Arabia	Mobily	-	2G, 3G	Network open (*2)
Senegal	Free	2G, 3G	-	Network closed
Singapore	StarHub	2G, 4G (LTE)	4G (LTE)	2G sunset
Taiwan	Chunghwa	3G, 4G (LTE), LTE Cat.M1	4G (LTE), LTE Cat.M1	3G sunset
United Kingdom	Vodafone	2G, 3G, 4G (LTE), NB-IoT	2G, 4G (LTE), NB-IoT	3G sunset

(*2) planX3 only

planP1

Country	Networks	Before	After	Remarks
Austria	3	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Burkina Faso	Orange	2G, 3G, 4G (LTE)	2G, 3G	Correction
Czech Republic	Vodafone	2G, 4G (LTE)	-	Network closed
Germany	Vodafone	2G, 4G (LTE)	-	Network closed
Ghana	Vodafone	2G, 3G, 4G (LTE)	-	Network closed
Gibraltar	Gibtel	2G, 3G, 4G (LTE)	2G, 3G	Correction
Greece	Cosmote	2G, 4G (LTE)	-	Network closed
Hungary	Vodafone	2G, 4G (LTE)	-	Network closed
Ireland	Vodafone	2G, 4G (LTE)	-	Network closed
Latvia	Bite	2G, 3G, 4G (LTE)	2G, 3G	Correction
Latvia	LMT	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Lithuania	Bite	2G, 3G, 4G (LTE)	2G, 3G	Correction
Lithuania	Telia	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Luxembourg	Post	2G, 3G, 4G (LTE)	2G	3G sunset & correction
Luxembourg	Tango	2G, 3G, 4G (LTE)	2G, 4G (LTE)	3G sunset
Macau	CTM	3G, 4G (LTE)	4G (LTE)	3G sunset
Netherlands	Vodafone	2G, 4G (LTE)	-	Network closed
New Zealand	One	2G, 3G, 4G (LTE)	-	Network closed
New Zealand	Spark	-	3G, 4G (LTE)	Network open
Portugal	Vodafone	2G, 4G (LTE)	-	Network closed
Puerto Rico	Claro	-	3G	Network open
Romania	Vodafone	2G, 3G, 4G (LTE)	-	Network closed
Slovakia	Orange	2G, 4G (LTE)	2G	Correction
Spain	Vodafone	2G, 3G, 4G (LTE)	-	Network closed
Switzerland	Sunrise	-	3G, 4G (LTE)	Network open
Taiwan	FarEasTone	3G, 4G (LTE)	4G (LTE)	3G sunset
Taiwan	Taiwan Mobile	3G, 4G (LTE)	4G (LTE)	3G sunset
Tanzania	Vodacom	2G, 3G, 4G (LTE)	-	Network closed

Starting July 25, 2025, purchase availability of the following SMS-enabled Japan Coverage IoT SIMs will change:

• plan-D (SMS/data, no bundle)
• plan-D (SMS/data, D-300MB bundle)
• plan-K

For customers with individual accounts, new sales of these SIMs will be discontinued. However, existing SIMs will remain active and operational.

For customers with business accounts, please contact Soracom Support if you wish to continue purchasing these SIMs. Similarly, existing SIMs will remain active and operational.

Purchase availability of other Japan Coverage IoT SIMs, such as plan-D (data-only), will not be affected.

If you have any questions, please contact Soracom Support.

We are excited to announce App Templates for Soracom Flux, a new experience that lets you to effortlessly create Flux apps using predefined configurations.

While Flux provides an easy-to-use interface for building sophisticated IoT applications, apps need to be created from scratch, including selecting data sources, adding channels and actions, and configuring how data is processed and transmitted.

App Templates help you by building a fully-configured Flux App, which you can then customize to suit your specific needs. Simply select a template that best matches the objective of your IoT application and follow the guided prompts.

For detailed instructions on how to use the templates, please refer to the Soracom Flux App Templates documentation.

If you have any questions, please don't hesitate to contact Soracom Support.

You can now use OpenAI's AI models in Soracom Flux without needing to provide your own API key!

Previously, running these models required setting up an OpenAI API key. Now, you can simply use Soracom Flux credits to run AI Actions with OpenAI's AI models.

Below is the number of credits consumed per request for the newly supported OpenAI models:

Model	Credits per Request
OpenAI (GPT-4.1)	29 credits
OpenAI (GPT-4.1-mini)	6 credits
OpenAI (GPT-4.1-nano)	2 credits
OpenAI (GPT-4o)	35 credits
OpenAI (GPT-4o mini), without image	3 credits
OpenAI (GPT-4o mini), with image	60 credits

Please note that you can still use your own OpenAI API key with any of the above models.

For more information, see the Soracom Flux documentation.

We are excited to announce the official release of Soracom Query, a fully-featured IoT data analytics platform for securely collecting, storing, and analyzing IoT data. After an initial limited release in 2023, Query is now available to all customers and brings powerful new features for performing large-scale IoT data analysis, creating real-time visualizations, and even building complex queries using natural language.

Query Assistant AI

This release introduces Query Assistant AI, a built-in tool that empowers users to generate complex data analysis by simply describing the desired output in natural language. Users can write queries such as:

• "Show me a list of devices with the highest data usage from the past week"
• "Find anomalies in the data sent by my devices"

Query Assistant AI automatically converts these into SQL for reliable data analysis, allowing users to easily explore and gain valuable insights into their IoT application without needing to be familiar with database structures.

Store, Visualize, and Connect Your Data

Query works seamlessly with other Soracom services, such as Harvest for securely storing data on platform, and Lagoon for building powerful dashboards and visualizations from Query data analysis results, eliminating the need to set up, transfer, and process data using external cloud services.

For power users, Query also supports connecting its data analysis features directly to external BI tools for full control of deeper analysis.

Plans to Fit Every Use Cases

Query is available in three plans:

• Trial Plan: An introductory plan that allows you to test all of Query's features for 2 months
• Business Plan: A standard monthly subscription suitable for most deployments
• Enterprise Plan: An advanced plan that adds cross-account data analysis, database access, and custom report delivery

To learn more about Soracom Query and get started, visit the Soracom Query documentation.

We are pleased to release a new feature that allows you to assign category names to IoT device data stored in Soracom Harvest Data!

With this feature, you can set a category name for each IoT SIM group where Harvest Data is enabled. In turn, when IoT SIM devices in the group send data, that data is stored with the category name, allowing you to group data across multiple devices instead of managing each device's data separately. This makes it easier to visualize trends and run analysis across similar types of data.

These categories also work with Soracom Query, allowing you to perform more sophisticated IoT data analysis grouped or filtered by category, calculate averages, maximums, and minimums across multiple devices, and more.

For more information on configuring Harvest Data categories and Query usage, refer to the Harvest Data and Query documentation.

If you have any questions, please feel free to contact Soracom Support.